Kayla Buchanan
Buffalo,MN
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Account Manager
Central Portfolio Control
12.2024 - Current
- Developed and maintained strong client relationships to drive account growth and satisfaction.
- Collaborated with cross-functional teams to ensure alignment on client needs and project timelines.
- Analyzed account performance metrics to identify opportunities for improvement and strategic planning
- Led contract negotiations, ensuring favorable terms while addressing client requirements
- Negotiated payment arrangements with clients to resolve outstanding debts efficiently.
- Utilized collection software to track accounts and monitor repayment progress.
Inventory specialist
JB Inc.
11.2019 - 10.2024
- Performs cycle counts to ensure case count is accurate
- Handles damages cases
- Helps other departments with customer questions
- Receive in returns and determine next steps on where case should go
- Credit customers when needed
- Locate missing products
- Makes orders for outbound loads
- Operate forklifts
- Managed inventory levels using advanced tracking systems, ensuring optimal stock availability.
- Coordinated with cross-functional teams to reconcile inventory discrepancies and resolve issues promptly.
- Developed and implemented streamlined processes for inventory audits, enhancing accuracy and efficiency.
Warehouse associate
JB Inc.
07.2018 - 11.2019
- Drove a pallet jack to fulfill customer orders
- Received in cross-docks and pallets of customer products
- Loaded outbound trucks with live drivers
- Loaded distribution trucks for customer routes
- Trained in new employees/ and current employees on new operations
Collection agent
Northland Group
02.2016 - 07.2018
- Set up appointments with customers
- Processed payments
- Helped resolve delinquent accounts
- Developed payment plans
- Negotiated settlements
Molding technician
Dura Supreme
06.2015 - 02.2016
- Measured wood to correct size
- Used sanders, nail guns, and table saws
- Fulfilled customer orders in a timely matter
- Organized wood by size and type
Cosmetologist
Cost cutters
08.2013 - 06.2015
- Cut, colored, permed and waxed
- Set up customer appointments
- Processed customers in and out of the computer systems
- Answered phone questions
- Helped around salon to keep clean/ organized
- Processed payments.
Education
Cosmetology -
St. Cloud model college of hair design
01.2013
High School Diploma -
Rogers Senior High
Rogers, MNSkills
- Strong organizational skills
- Sharp problem solver
- Energetic work attitude
- Telephone specialist
- Appointment experience
- M3 system
- Versatile employee
- Effective communicator
- Customer service
- Teamwork and collaboration
- Client relations
- Account management
Languages
English
Native or Bilingual
Timeline
Account Manager
Central Portfolio Control
12.2024 - Current
Inventory specialist
JB Inc.
11.2019 - 10.2024
Warehouse associate
JB Inc.
07.2018 - 11.2019
Collection agent
Northland Group
02.2016 - 07.2018
Molding technician
Dura Supreme
06.2015 - 02.2016
Cosmetologist
Cost cutters
08.2013 - 06.2015
Cosmetology -
St. Cloud model college of hair design
High School Diploma -
Rogers Senior High