Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SARAH DIXON

Fort Wayne,IN

Summary

Results-driven professional known for exceptional productivity and efficient task completion. Specialize in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve client satisfaction and loyalty.

Overview

18
18
years of professional experience

Work History

Account Manager

BUCHANAN LOGISTICS
Fort Wayne, IN
12.2022 - Current
  • Ensured compliance with industry regulations when dealing with clients.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Prospected for new clients and managed daily needs of existing customers, including quoting freight and projects.
  • Coordinated with brokers to ensure timely coverage of shipments.
  • Generated over $1 million in revenue within the first year.

Collections Representative

ANGI
Indianapolis, IN
10.2015 - 06.2017
  • Addressed billing-related needs for clients and account managers efficiently.
  • Guided clients in executing effective campaigns on distinct advertising platforms.
  • Provided daily receivables reports to finance department and pursued past due balances in creative ways to keep accounts active and resolve collection issues.
  • Resolved payment disputes and accounting issues, processed cancellation requests and assisted in balance resolutions.
  • Identified solutions for clients to maintain client accounts and reinstate previously suspended accounts.
  • Conducted training for new team members on established processes.

Collections Specialist

PHARMAKON
Noblesville, IN
06.2015 - 10.2015
  • Evaluated delinquent accounts, determined proper recourse for collections
  • Analyzed Medicaid, Medicare and private insurance benefits, process payments and set up payment plans
  • Prepared and sent legal documents, reports, and depositions for court proceedings. Represented the company in legal proceedings.

Office Manager

IRONCLAD EXCAVATING, INC
Roanoke, IN
03.2014 - 06.2015
  • Managed front office activities and routines, including, but not limited to, processing payroll, invoicing clients, preparing bids and proposals, DOT permitting, and utility locate requests.
  • Kept accurate inventory and equipment records, managed purchase orders, and special projects.
  • Facilitated onboarding of new employees.
  • Notary Public

Personal Banker II

STAR FINANCIAL BANK
Fort Wayne, IN
07.2013 - 03.2014
  • Processed customer transactions and managed large cash transactions, ensuring accuracy and compliance with federal guidelines.
  • Balanced vault and prepared for internal and external audits, maintaining strict adherence to regulatory standards.
  • Processed online banking applications and account updates, ensuring accurate and timely management of customer relationships.
  • Facilitated consumer loans from initiation to closure and processed credit card applications efficiently.
  • Surpassed monthly sales benchmarks consistently.

Customer Service Representative

VERA BRADLEY DESIGNS, INC
Fort Wayne, IN
10.2011 - 07.2013
  • Handled incoming telephone calls, resolved customer order issues, and processed orders efficiently.
  • Developed comprehensive training documents to enhance team knowledge and efficiency.
  • Excelled in product expertise, driving increased cross-selling.
  • C.A.R.E Committee member - planned fundraising events, parties, recognition, etc

IGO Team Lead

ASH BROKERAGE
Fort Wayne, IN
06.2007 - 04.2009
  • Transitional roles included Contract Specialist, advancing to Contract Manager, and developed the In Good Order Team.
  • Reviewed agent contracting, licensing, compliance, and appointments for the insurance industry.
  • Evaluated insurance applications, gathered outstanding information, and conducted internal audits.
  • Facilitated internal audits, and prepared for external audits
  • Trained team members to enhance their skills and performance.

Education

Bachelor of Arts - History

University of Saint Francis
Fort Wayne
05-2012

Skills

  • Independent Worker
  • Goal-Oriented Individual
  • Anticipatory Action
  • Effective Client Interaction
  • Proficient in Navigating Corporate Environments
  • Collaborative Team Player
  • Strong Verbal Communication
  • Strong Written Communication
  • Clear Communication of Data
  • Effective Information Summarization
  • Proficient in Decision Analysis
  • Proficient in Negotiation
  • Skilled in Identifying Problems
  • Conflict Resolution Skills
  • Employee Training
  • Auditing Skills
  • Proficient in Microsoft Office
  • Strong Organizational Skills

Accomplishments

  • President's Award Branch winner, 2009, STAR Financial Bank
  • Rewrote and compiled new hire training material for Vera Bradley
  • Implemented new time clock/payroll system, Ironclad Excavating, Inc.
  • Trained new hires, STAR Financial Bank, Ash Brokerage, Vera Bradley, Angi

Timeline

Account Manager

BUCHANAN LOGISTICS
12.2022 - Current

Collections Representative

ANGI
10.2015 - 06.2017

Collections Specialist

PHARMAKON
06.2015 - 10.2015

Office Manager

IRONCLAD EXCAVATING, INC
03.2014 - 06.2015

Personal Banker II

STAR FINANCIAL BANK
07.2013 - 03.2014

Customer Service Representative

VERA BRADLEY DESIGNS, INC
10.2011 - 07.2013

IGO Team Lead

ASH BROKERAGE
06.2007 - 04.2009

Bachelor of Arts - History

University of Saint Francis

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SARAH DIXON