Kaylin Proctor
Northville,MI
Summary
Friendly, dependable, and detail-oriented professional with experience in customer service, scheduling, daily operations, and relationship building. Skilled in creating a welcoming environment, managing appointments, answering questions, resolving concerns, and maintaining organized operations. Strong communication and multitasking abilities with a passion for helping others feel valued, comfortable, and supported. Committed to providing exceptional service with professionalism and compassion.
Overview
15
15
years of professional experience
Work History
Owner
Vines Hair LLC
Novi, Michigan
06.2022 - Current
- Managed salon operations, scheduling, and daily service flow.
- Hired, trained, and supervised stylists, assistants, and front desk staff.
- Enforced cleanliness, safety, and sanitation standards throughout salon space.
- Handled customer concerns, bookings, and service adjustments.
- Supported salon team with walk-ins, supplies, and daily floor setup.
Hairstylist
Salon Agapé
Novi, Michigan
05.2018 - 06.2022
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Consulted salon clients on hairstyles, color choices, and maintenance needs.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Developed relationships with new clients through referrals from existing customers.
Guest Service Representative
Douglas J Aveda Institute & Salons
Okemos, Michigan
08.2017 - 05.2018
- Greeted guests at Douglas J Aveda Institute & Salons front desk.
- Resolved guest concerns with professional, friendly communication.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones and routed inquiries about Aveda services and programs.
Private Nanny
Various Families
01.2013 - 07.2017
- Planned daily routines, meals, and age-appropriate activities for children.
- Provided attentive childcare for various families in private home settings.
- Communicated daily updates to parents about behavior, routines, and needs.
Receptionist/Sales Associate
"I Do,"Too! Bridal
Plymouth, Michigan
02.2012 - 01.2013
- Created a friendly atmosphere for brides and guests at front desk
- Answered calls and directed inquiries about gowns, fittings, and alterations
- Arranged reception area for optimal customer experience
- Managed voicemail, email, and message routing for boutique staff
- Built trust with brides through attentive listening and calm, professional communication.
Education
Cosmetology License -
Douglas J Aveda Institute
East Lansing, MI03-2018
High School Diploma -
Churchill High School
Livonia, MI06-2012
Some College (No Degree) -
Schoolcraft College
Livonia, MISkills
- Business operations
- Appointment scheduling
- Inventory management
- Staff training
- Customer service
- Conflict resolution
- Problem solving
- Relationship building
- Detail orientation
- Sales management
Timeline
Owner
Vines Hair LLC
06.2022 - Current
Hairstylist
Salon Agapé
05.2018 - 06.2022
Guest Service Representative
Douglas J Aveda Institute & Salons
08.2017 - 05.2018
Private Nanny
Various Families
01.2013 - 07.2017
Receptionist/Sales Associate
"I Do,"Too! Bridal
02.2012 - 01.2013
Cosmetology License -
Douglas J Aveda Institute
High School Diploma -
Churchill High School
Some College (No Degree) -
Schoolcraft College