Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
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Kaylin Rivera-Rodriguez

Hialeah

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Tower Services Management inc
Hialeah
03.2022 - 01.2023
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.

Education

High School Diploma -

Hialeah High School
251 E 47 Street Hialeah Fl 33013
06-2025

Skills

  • Customer service
  • Microsoft Excel
  • Follow-up skills
  • Product knowledge
  • Scheduling
  • Tracking complaints
  • Positive and professional
  • Multitasking and organization
  • Key holder experience
  • Problem solving
  • Call management
  • Sales techniques
  • Inventory management

Languages

English
Professional
Spanish
Professional

Affiliations

  • Volunteer work
  • School Clubs and Organization

Accomplishments

  • Employee of the Month
  • High School GPA 3.6

References

References available upon request.

Timeline

Customer Service Representative

Tower Services Management inc
03.2022 - 01.2023

High School Diploma -

Hialeah High School
Kaylin Rivera-Rodriguez