Kaylina Kilgore
Wahiawa,HI
Summary
Dedicated team player with strong leadership and problem-solving skills, committed to enhancing customer satisfaction through effective conflict resolution. Experienced in training new employees, ensuring compliance with company standards, and delivering quality service in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Shift Supervisor, Barista
Starbucks
Kailua, HI
04.2025 - Current
- Directed daily operations while ensuring compliance with company standards to enhance service consistency.
- Supported smooth daily operations through consistent adherence to company standards.
- Resolved customer complaints effectively to enhance overall service experience. and delivered consistent service quality.
- Resolved customer complaints to enhance satisfaction and foster positive relationships.
- Prepared new baristas through training on coffee preparation and customer service methods.
- Monitored inventory levels daily to ensure adequate supply for operations. and ordered supplies to maintain uninterrupted operations.
- Kept supply flow on track by managing inventory and ordering needed items.
Bookkeeper, DUG, Multi-Purpose Clerk
Safeway
08.2022 - Current
- Proficient and quick with Drive Up and Go (online orders from customers for employees to grab and bag before their arrival)
- Handled money and balanced the safe and tills efficiently while managing daily reports and filing accounting documentation.
- Managed safe codes, keys, and manager scan card for overrides to support operational compliance.
- Certified to handle customer service needs and step in as a manager
- Provided attentive service and leadership to ensure safety and maintain efficiency in high-pressure environments.
- Assisted customers in General Merchandise and Bakery departments
- Proven ability to communicate effectively and collaborate with customers and staff to facilitate seamless shopping experiences for varied customers of all ages, races, and disabilities.
- Ensured a positive and stress-free journey for every individual
Sales Associate
Icing's Claires
01.2021 - 08.2021
- Supervised sales floor, enhancing customer service experience
- Assisted customers in selecting trendy accessories and gifts.
- Managed inventory levels and restocked merchandise on the sales floor.
- Monitored inventory levels daily to ensure product availability
- Maintained a clean and organized store environment for an optimal shopping experience.
Education
High School Diploma -
Kamehameha Schools Hawaii
Kea‘au, HI05-2022
Skills
- Customer service
- Employee training
- Inventory management
- Cash management
- Financial reporting
- Leadership
- Time management
- Problem solving
- Conflict resolution
- Effective communication
VOLUNTEER EXPERIENCE
Honolulu Summer Fun District 12, Junior Leader, 2019-06, 2019-07, - Supervised and managed children between the ages of 8-12 years of age, - Assisted the leaders with managing projects and activities, - Led and managed activities on my own with my group of children when leader was not present, - Provided service, attention, and safety to the children within our district
Timeline
Shift Supervisor, Barista
Starbucks
04.2025 - Current
Bookkeeper, DUG, Multi-Purpose Clerk
Safeway
08.2022 - Current
Sales Associate
Icing's Claires
01.2021 - 08.2021
High School Diploma -
Kamehameha Schools Hawaii