Kaylis Walenski
Grand Rapids,MI
Summary
I'm a hard-working, quick-thinking, multitasking person who can easily learn new skills. I'm outgoing and work well with a team or independently depending on what is needed of me. I always get my tasks done efficiently, and give my 110% into everything I do. I have great communication abilities, and know always how to put myself into other people's shoes.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Walmart
Grand Rapids, Michigan
09.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Handled customer returns and exchanges following company policies.
- Collaborated with team members to ensure smooth store operations.
- Educated customers on promotions and store policies during interactions.
- Resolved customer complaints with professionalism and empathy, ensuring satisfaction.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Addressed customer questions and concerns regarding products and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Casino Porter
kewadin casinos
Salt Saint Marie , MI
05.2023 - 08.2023
- Maintained cleanliness and organization of gaming areas and public spaces.
- Assisted guests by providing directions and answering inquiries.
- Restocked supplies in various service areas throughout the casino.
- Collaborated with team members to ensure efficient operations during peak hours.
- Monitored waste disposal practices to promote a clean environment.
- Transported items between departments to support operational needs.
- Reported maintenance issues to ensure facility upkeep and safety standards.
- Followed safety protocols to maintain a secure environment for guests and staff.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Conducted floor patrols to ensure safety and security of customers and staff.
- Kept building areas organized, clean and neat.
- Maintained cleanliness of casino area by sweeping, mopping floors, wiping down surfaces, emptying trash cans.
- Checked restrooms regularly for cleanliness and stocked necessary supplies when needed.
- Greeted guests and provided exceptional customer service.
- Reported suspicious behavior or activity observed while on patrol immediately to management.
- Transported supplies between casino areas as needed.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Performed basic maintenance and cleaning.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Dusted furniture, machines or equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed company uniform, performance and security policies with every job.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed safety processes for all manual and electric cleaning equipment.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Notified managers of repair needs or additions to building operating systems.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Steam-cleaned or shampooed carpets.
Education
Kaydam Academy
Grand Rapids, MISkills
- Cash handling
- Customer service
- Point-of-sale operation
- Team collaboration
- Facility maintenance
- Supply restocking
- Safety compliance
- Guest assistance
- Time management
- Attention to detail
- Reliability under pressure
- Relationship building
- Effective communication
- POS system operation
- Adaptability and flexibility
- Multitasking and organization
- Patience and composure
- Cash management
- Customer focus
- Product recommendations
- Calm demeanor
- Merchandise restocking
- Basic math
- Customer satisfaction
- Customer inquiries
- Stress management
- Positive and professional
- Refund handling
- Payment collection
- Liquor law compliance
- Cleaning and sanitizing
- Teamwork
- Negotiation skills
- Physical stamina
- Interpersonal communication
- Hospitality and accommodation
- Active listening
- Task prioritization
- Cleanliness
- Liquor regulations and compliance
- Organizational skills
Timeline
Customer Service Cashier
Walmart
09.2025 - Current
Casino Porter
kewadin casinos
05.2023 - 08.2023
Kaydam Academy