Kaylor Rowland
Lame Deer,MT
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Chief Dull Knife College
Lame Deer, MT
05.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Health Aid
Northern Cheyenne Service Unit
Lame Deer, MT
05.2023 - 09.2023
- Improved patient comfort by providing attentive and compassionate care.
- Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.
- Increased patient satisfaction with personalized attention to individual needs and preferences.
- Provided emotional support during difficult times, fostering trust and positive relationships with patients.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data from unauthorized access or disclosure.
- Performed housekeeping tasks for a clean living environment conducive to healing.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Performed basic laboratory tests and collected specimens for further testing.
Care Coordinator
Northern Cheyenne Tribe
Lame Deer, MT
06.2022 - 09.2022
- Worked with the State of Montana to sign tribal members up with Medicaid and also for a variety of tribal programs
- Coordinated care for tribal members such as getting transportation set up to and from appointments
- Checked on patients daily, did home visits when needed, obtained vital signs and delivered supplies to tribal members
Activity Technician
Northern Cheyenne Tribe
Lame Deer, MT
10.2021 - 06.2022
- Planned and coordinated activities for the Lame Deer community
- Customer service and office duties such as answering phone calls, organizing, filing and faxing paperwork
- Advertising tribal programs through making posters and setting up throughout the community
- Also, assisting clients in applying for tribal programs
Community Organizer
Western Native Voice
Billings, MT
10.2020 - 11.2020
- Assisted voters with 2020 voting during the election and registering people to vote
- Office duties such as organizing and mailing out ballots
Emergency Hire Medical Assistant
Northern Cheyenne Service Unit
Lame Deer, MT
08.2017 - 10.2017
- Answered the telephone, scheduled and confirmed appointments for patients, organized and faxed paperwork
- Provided excellent customer service, answered questions/concerns patients had and resolved scheduling conflicts as they occurred
- Assisted providers and nurses in caring for the patients
Education
High School -
St.Labre Indian School
Ashland, MT05.2016
Liberal Arts -
Chief Dull Knife College
Lame Deer, MT11.2022
Medical Coding -
Montana State University of Billings
Billings, MT11.2021
Dental Assistant -
Salish Kootenai College
Pablo, MT05.2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Critical thinking
- Strong problem solver
- Scheduling
- Office management
- Verbal communication
- Mail handling
- Meticulous attention to detail
- Document management
Timeline
Administrative Assistant
Chief Dull Knife College
05.2024 - 12.2024
Health Aid
Northern Cheyenne Service Unit
05.2023 - 09.2023
Care Coordinator
Northern Cheyenne Tribe
06.2022 - 09.2022
Activity Technician
Northern Cheyenne Tribe
10.2021 - 06.2022
Community Organizer
Western Native Voice
10.2020 - 11.2020
Emergency Hire Medical Assistant
Northern Cheyenne Service Unit
08.2017 - 10.2017
Liberal Arts -
Chief Dull Knife College
Medical Coding -
Montana State University of Billings
Dental Assistant -
Salish Kootenai College
High School -
St.Labre Indian School