Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Kaylyn A. Roberts

Orlando,FL

Summary

Dynamic and dedicated professional with extensive Hospitality experience with Hyatt Hotels and KPMG Lakehouse, excelling in customer service excellence and beverage management. Proven ability to enhance guest experiences through effective table management and inventory control. Committed to maintaining food safety and hygiene while ensuring satisfaction, consistently making a positive impression on guests.

Overview

7
7
years of professional experience

Work History

Food and Beverage Server

KPMG Lakehouse / Hyatt Hotels
Orlando, FL
11.2024 - Current
  • Welcome facility participants to The Exchange, offer insights on food stations and recommendations.
  • Assist in various food and beverage areas to maintain seamless operations.
  • Complete beverage service, clear tables, and provide additional support as necessary.
  • Stock service areas with essential supplies, including napkins, utensils, condiments, and glassware.

Lobby Experience Host

KPMG Lakehouse / Hyatt Hotels
Orlando, FL
04.2024 - 10.2025
  • Established a welcoming environment for participants upon facility arrival.
  • Managed check-in and check-out processes, including badge printing and delivery.
  • Coordinated luggage handling and ensured timely delivery of room amenities.
  • Collaborated with Housekeeping team to enhance guestroom experiences.

Greeter / Food Runner / Mc Coys Bar and Grill

Hyatt Regency Orlando International Airport
Orlando, FL
12.2022 - 04.2024
  • Welcomed and engaged with guests providing exemplary customer service.
  • Answered busy phone lines taking food orders and also restaurant reservations.
  • Seating guests and assigning tables to servers in proper rotation and serving duties.

Cashier

Publix Super Markets Inc
Orlando, FL
06.2018 - 11.2022
  • Accepted and processed all forms of customer payments for goods purchased.
  • Assisted shoppers with any and all questions and purchases.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High School Diploma -

Lake Nona High School
Orlando, Florida
01.2018

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Food and Beverage Server

KPMG Lakehouse / Hyatt Hotels
11.2024 - Current

Lobby Experience Host

KPMG Lakehouse / Hyatt Hotels
04.2024 - 10.2025

Greeter / Food Runner / Mc Coys Bar and Grill

Hyatt Regency Orlando International Airport
12.2022 - 04.2024

Cashier

Publix Super Markets Inc
06.2018 - 11.2022

High School Diploma -

Lake Nona High School

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Kaylyn A. Roberts