Kaylyn Ewing
Great Falls,MT
Summary
Customer-focused professional with over 2 years of experience in customer service at William-Sonoma, excelling in resolving complex issues and ensuring high client satisfaction. Effective communicator with a background in legal studies, knowledgeable in compliance and regulatory frameworks. Demonstrated ability in de-escalation and collaboration across teams, achieving performance goals. Aiming to apply skills to drive customer success in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Customer service representative
Turbo Tax
12.2023 - 02.2026
- Provide tax-season and year-round customer support, assisting users with account access, filing questions, and software troubleshooting.
- Explain tax-related procedures clearly and guide customers through form submissions while ensuring accuracy and compliance with guidelines.
- Escalate complex cases to technical or tax specialists and maintain detailed case notes to speed follow-up and resolution.
- Use CRM and knowledge base resources to track interactions and contribute feedback for improved self-service tools.
Customer Support
Quality Life Concepts
01.2020 - 07.2023
- Delivered client-focused support for healthcare services, managing scheduling, billing inquiries, and care coordination.
- Ensured compliance with privacy and company policies while maintaining accurate client records and documentation.
- Acted as liaison between families, providers, and internal teams to resolve issues and improve service delivery.
- Assisted with onboarding, training, and process improvements to enhance operational consistency.
Customer Service Representative
William-Sonoma
04.2017 - 07.2019
- Served as a Customer Service Representative at William-Sonoma, focusing on delivering high-quality support and assistance to customers. Responsibilities included responding to inquiries, resolving issues efficiently, and ensuring customer satisfaction. The role required excellent communication skills to interact effectively with a diverse customer base. Adaptability and problem-solving were key to thriving in a dynamic environment.
Education
Associate of Science - Cyber Security
Bryant And Stratton College
Bronxville, NY02-2026
Skills
customer satisfaction
Customer satisfaction
Problem-solving expertise
Verbal communication
Compliance management
Reliability
Accomplishments
- Delivered exceptional customer support at William-Sonoma, resolving complex inquiries and complaints with professionalism and empathy while consistently meeting performance targets.
Languages
English
Native or Bilingual
Timeline
Customer service representative
Turbo Tax
12.2023 - 02.2026
Customer Support
Quality Life Concepts
01.2020 - 07.2023
Customer Service Representative
William-Sonoma
04.2017 - 07.2019
Associate of Science - Cyber Security
Bryant And Stratton College