Kaylyn Lehman
Oklahoma City,Oklahoma
Summary
To contribute my skills to a positive and efficient working team and to be an active employee who contributes to the mission, vision, and values of the company, and to interact on a professional level with
other employees. To give excellent performance and to translate my experience, knowledge, skills and abilities into value for the organization.
Overview
9
9
years of professional experience
Work History
Costco Logistics
Costco Wholesale Corp
Oklahoma City, OK
04.2021 - 07.2024
- Monitoring the day-to-day activity on the site and improving user experience.
- Assisting members with navigating the website, providing product information, as well as helping with password reset and deleting cart issues.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Answers a high volume of incoming member phone calls and chats as needed.
- Determines members needs and provides appropriate solutions, including answering general Costco.com/product questions and researching complex situations regarding online orders, tracking, and deliveries.
- Communicates information in ways that can be easily understood.
- Communicates and builds rapport between Costco.com members, vendors, and colleagues.
- Uses multiple computer programs simultaneously on multiple screens while on the phone or responding to chats.
- Uses problem solving and critical thinking skills to resolve order/product/delivery issues.
- Responds to member concerns using problem solving skills, tact and discretion.
- Completing the verification process on every interaction handled.
- Maintaining my metrics and exceeding QM scores.
- Uses problem solving skills to answer questions and determine if the right questions are being asked.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assists in other areas of the member service center as needed.
Assistant Leasing Manager
Lynco Property Inc.
Edmond, OK
12.2019 - 04.2021
- Developed marketing strategies to attract new tenants and maintain existing ones, enhancing community engagement.
- Collect deposits and new tenant move-in payments.
- Screen and verify applicants for background checks, employment, and lease history.
- Schedule maintenance repairs with contractors and vendors.
- Coordinate and schedule new tenant move-ins.
- Overseeing property maintenance and repairs, obtaining bids and vendors, evaluating vendor work, managing budgets and scheduling.
Leasing Agent
Trinity Property Consultants
Edmond, OK
05.2015 - 12.2019
- Providing superior customer service.
- Show, lease, and move in prospective community members.
- Update unit availability. .
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Maintain all community members files, ensuring completeness and accuracy pf all file documentation.
- Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to Trinity's standards.
- Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to community manager.
- Conduct community member's move-out unit walks.
- Additional tasks assigned by community manager.
Education
High School Diploma -
Edmond North
Edmond, OK05-2015
Skills
Multi-tasking Goal Driven Communication 10 hours of Fair Housing/Sexual Harassment Classes Completed Detail Oriented Technical Skills Interpersonal Skills Initiative and problem-solving abilities
Timeline
Costco Logistics
Costco Wholesale Corp
04.2021 - 07.2024
Assistant Leasing Manager
Lynco Property Inc.
12.2019 - 04.2021
Leasing Agent
Trinity Property Consultants
05.2015 - 12.2019
High School Diploma -
Edmond North