Open To Work
Kaylyn Peterson
Kenner,LA
Summary
Experienced medical professional with over 5 years in various roles, including medical assistant and specimen accessioner, in fast-paced healthcare settings. Demonstrated expertise in managing patient care tasks, maintaining accurate medical records, and processing insurance claims. Recognized for improving clinic efficiency and fostering positive patient experiences through strong interpersonal skills. Dedicated to supporting medical personnel and ensuring the highest standards of patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Care Representative
Fast-Aid Urgent Care
Belle Chasse, Louisiana
06.2024 - Current
- Greeted patients upon arrival and departure, fostering a welcoming atmosphere.
- Determined nature and purpose of visits to optimize patient flow.
- Facilitated communication between clinical staff and patients for efficient service delivery.
- Scheduled appointments, registered new patients, and prepared charts with precision.
- Verified patient demographics and insurance information to ensure accurate records.
- Collected copays and payments while managing billing inquiries efficiently.
- Conducted follow-up calls to patients as requested, ensuring care continuity.
- Educated patients on treatment plans, procedures, and available healthcare options.
Medical Assistant | Patient Care Representative
In&Out Urgent Care
New Orleans, LA
09.2021 - Current
- Facilitated patient flow through effective communication with clinical staff and patients.
- Maintained patient accounts by updating personal and financial information in EMR.
- Obtained and recorded patient vitals, medical history, and relevant appointment information.
- Administered medications, prepared clinic laboratory tests, and assisted in medical procedures.
- Ensured HIPAA compliance by safeguarding patient confidentiality throughout all interactions.
- Greeted patients warmly, identifying visit purposes to streamline services efficiently.
- Performed end-of-shift tasks including workspace cleaning and inventory restocking.
- Executed timely follow-ups with patients, providing necessary information or referrals.
Clinical Team Lead
In & Out Urgent Care
New Orleans, Louisiana
03.2025 - 04.2026
- Demonstrated service excellence in patient care and relationship management.
- Obtained vital signs, collected samples, administered medications, and ensured patient comfort.
- Executed tasks under supervision of clinical director and nurse practitioner.
- Performed triage, injections, phlebotomy, IVs, nebulizer treatments, and wound care.
- Facilitated understanding of discharge and follow-up instructions for patients and families.
- Prepared exam rooms and maintained accurate clinical documentation in EMR system.
- Streamlined clinic documents to ensure continuity across all locations.
- Assisted with inventory management and supply ordering upon clinical director approval.
Medical Receptionist
Baptist Community Health Center
New Orleans, LA
01.2020 - 07.2020
- Greeted patients upon arrival and departure, ensuring a professional atmosphere.
- Determined nature and purpose of visits to facilitate patient flow effectively.
- Coordinated with clinical staff and patients to optimize appointment schedules.
- Verified patient demographics and insurance information for accuracy.
- Collected and recorded patient copays and payments promptly.
- Conducted follow-up calls to patients as requested, ensuring ongoing care.
- Answered phones professionally, screening and forwarding calls appropriately while complying with HIPAA regulations.
- Scanned medical documents into electronic medical records (EMR) for efficient data management.
Specimen Accessioner
St. Frances Cabrini Hospital
Alexandria, LA
06.2018 - 06.2019
- Executed clinical specimen accessioning, sample sorting, and data entry in high-throughput environment.
- Prepared laboratory specimens for analysis and testing efficiently.
- Unpacked and routed specimens to designated staging areas promptly.
- Accurately identified and labeled all specimens to ensure traceability.
- Transported specimens to appropriate testing departments or facilities.
- Conducted and recorded specific test procedures with precision.
- Properly prepared and stored excess specimen samples for future use.
- Entered patient information accurately and within required timelines.
Clinical Rotations
St. Frances Cabrini Hospital
Alexandria, LA
01.2018 - 07.2019
- Completed 80 hours of phlebotomy training.
- Acquired 160 hours in hematology and coagulation.
- Gained 160 hours of experience in chemistry.
- Engaged in 160 hours of immunohematology practice.
- Conducted 160 hours focused on microbiology and parasitology.
- Performed 80 hours of urinalysis procedures.
- Specialized in immunology and serology for 160 hours.
Education
Certified Clinical Medical Assistant -
National HealthCare Association
Leawood, KS11-2023
A.S. - Clinic Laboratory Science
Louisiana State University School of Allied Health
Alexandria, LA01.2019
A.S. - General Studies, Biological Science
Nunez Community College
Chalmette, LA01.2016
Skills
- Analytical problem-solving
- Teamwork and interpersonal skills
- Medication administration and lab testing
- Vital sign monitoring and diagnostic support
- Time management and organization
- Insurance verification and patient flow
- Effective communication with families
- Compassionate caregiving and professionalism
- Healthcare software proficiency and office management
- Inventory oversight and supply management
- CPR certification and first aid training
Affiliations
- Gamma Lambda Tau, LSU, school of allied health, Alexandria, LA
- American Society for Clinical Laboratory Science, www.ascls.org
- National Health Care Association, https://www.nhanow.com/
Certification
CCMA, BLS/ACLS, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint
Accomplishments
- Recognized for going above and beyond the call of duty.
- Successfully aided with transitioning facility to use of Experity.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for outstanding dedication to patient care.
Quote
You can outdistance that which is running after you, but not what is running inside you.
Rwandan proverb
References
Available upon request.
Timeline
Clinical Team Lead
In & Out Urgent Care
03.2025 - 04.2026
Medical Assistant/Patient Care Representative
Fast-Aid Urgent Care
06.2024 - Current
Medical Assistant | Patient Care Representative
In&Out Urgent Care
09.2021 - Current
Medical Receptionist
Baptist Community Health Center
01.2020 - 07.2020
Specimen Accessioner
St. Frances Cabrini Hospital
06.2018 - 06.2019
Clinical Rotations
St. Frances Cabrini Hospital
01.2018 - 07.2019
Certified Clinical Medical Assistant -
National HealthCare Association
A.S. - Clinic Laboratory Science
Louisiana State University School of Allied Health
A.S. - General Studies, Biological Science
Nunez Community College