Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Kaylyn Rockhold

Albuquerque

Summary

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Marshalls
11.2024 - 04.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

House/Pet Sitter

Private Client
02.2023 - 01.2024
  • Care for pets and house for people on vacation or out of town on multiple occasions including complex medication management of animals
  • Execute various house chores as requested.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave basic first-aid to injured animals before seeking medical care.
  • Completed basic repair and upkeep such as replacing lightbulbs

Teacher’s aide

Raymond G. Sanchez Community Center
05.2023 - 11.2023
  • Track attendance, instruct and guide children through programs and daily schedule in a daycare setting
  • Helped organize summer program, kids night out, activities, ceramics and other classes and field trips.
  • Assisted teachers with supervision and care of group of ~40 children.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom maintenance and upkeep, organizing books and materials.

Customer service

M and I Bodega
02.2021 - 12.2021
  • Food, drink and delivery preparation at a family owned deli.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Provided extraordinary customer service to clients.
  • Directed cleaning, restocking, and customer service activities.
  • Operated register to provide great customer service.

Education

High School Diploma -

ECademy, Albuquerque Public Schools

Associate of Applied Science - Dental Hygiene

CNM
Albuquerque, NM
05-2027

Skills

  • Creativity
  • Motivated to learn
  • Client communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Multitasking Abilities
  • Customer service
  • Flexible schedule
  • Retail sales
  • Problem-solving

Hobbies and Interests

I am a regularly practicing artist and writer. I love animals and have cared for a variety of different creatures in different places. I am interested in Veterinary and Nursing work, in tattoo/piercing work, and mental health/healing. Creative thinking and, by extension, creative problem solving is my best strength.

Timeline

Retail Sales Associate

Marshalls
11.2024 - 04.2025

Teacher’s aide

Raymond G. Sanchez Community Center
05.2023 - 11.2023

House/Pet Sitter

Private Client
02.2023 - 01.2024

Customer service

M and I Bodega
02.2021 - 12.2021

High School Diploma -

ECademy, Albuquerque Public Schools

Associate of Applied Science - Dental Hygiene

CNM

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