Kaylyn Stefanski
Reading,PA
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
09.2021 - Current
- Memorized over 50 menu items and produced custom drinks for 300+ customers daily
- Fulfilled and processed customers' drink orders including hot, cold, modifications, seasonal, and food items
- Built rapport with new and returning customers to provide friendly and personable service while remaining calm during high-volume periods
- Managed cash flow operations of thousands during shifts
- Optimized workflow by maintaining a clean and organized work space
- Completed shipment unpacking and storing
- Collaborated with coworkers to strategize and execute company performance metrics such as drive-thru times
Cash Lead
American Eagle Outfitters, Inc
09.2020 - 09.2021
- Maintained a clean and organized inventory while curating displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with quality service while upholding brand standards and values to ensure guest satisfaction
- Guided customers through the process of successfully finding their ideal style
- Handled POS system transactions including cash, credit, exchanges, returns, and refunds to ensure customer satisfaction
- Actively stay informed about the latest sales offerings and loyalty programs
- Supervised other associates in their tasks and handled the POS system
- Created customer connections with new and returning customers to exceed their customer experience
- Spearheaded competitions to acquire the most credit card approval
- Worked flexible schedule and extra shifts to meet business needs
Part Time Assistant Manager
Rue21
07.2019 - 07.2020
- Developed strategy to increase sales and drive profits
- Maintained a clean and organized inventory while curating displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with quality service while upholding brand standards and values to ensure guest satisfaction
- Guided customers through the process of successfully finding their ideal style
- Handled POS system transactions including cash, credit, exchanges, returns, and refunds to ensure customer satisfaction
- Actively stay informed about the latest sales offerings and loyalty programs
- Supervised associates in daily tasks and provided guidance to newer workers
- Created customer connections with new and returning customers to exceed their customer experience
- Spearheaded competitions to acquire perfume sales, like commission sales without the commission
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Sales Associate
Five Below
03.2018 - 03.2020
- Replenished stock throughout the day and after closing
- Maintained a clean and organized inventory of seasonal and permanent stock
- Guided customers through the process of successfully finding what item they needed
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled POS system transactions including cash, credit, exchanges, returns, and refunds to ensure customer satisfaction
- Created customer connections with new and returning customers to exceed their customer experience
- Helped complete and maintain inventory count
Education
Bachelor of Arts - Photography
Arizona State University
Online06.2025
Bachelor of Arts - Digital Communication
Albright College
Reading, PAHigh School Diploma -
North Pocono High School
Moscow, PA06.2020
Skills
- Store management
- Cash handling/POS
- Microsoft Systems
- Adobe Systems
- Communication
- Drink making (barista)
- Customer service
- Inventory and Pricing
- Food service
- Time management
- Goal oriented
Timeline
Barista
Starbucks
09.2021 - Current
Cash Lead
American Eagle Outfitters, Inc
09.2020 - 09.2021
Part Time Assistant Manager
Rue21
07.2019 - 07.2020
Sales Associate
Five Below
03.2018 - 03.2020
Bachelor of Arts - Photography
Arizona State University
Bachelor of Arts - Digital Communication
Albright College
High School Diploma -
North Pocono High School
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