Kaylyn Tillinghast-Shipley
Rockport
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Account Manager
Allstate
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Kept detailed records of daily activities.
- Maintained current knowledge of evolving changes in insurance.
- Set and achieved company defined sales goals.
Client Support Specialist - Temporary
Mitchell International
05.2023 - 08.2023
- Relay approval and denial prior authorizations for Worker’s Compensation related medication to the pharmacy.
- Process information as necessary in the WCMS system
- ***this is a temporary contract position***
Credentialing Specialist
Pima Heart & Vascular
08.2022 - 05.2023
- Manage re-credentialing and reappointments for 80+ providers across 15+ clinics.
- Handle maintenance of provider expirables which includes medical licenses, professional liability insurance, certifications, vaccinations, and more.
- Speak directly with providers and facilities.
- Consistently met deadlines.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
Account Executive
ADP
03.2018 - 10.2020
- Obtained AZ Insurance License and 42 non-residence licenses.
- Obtain information regarding businesses looking for Workers’ Compensation.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Made 100% club two years in a row.
- Trained and supervised new insurance producers.
Specialist
Army National Guard
07.2014 - 11.2019
- Successfully completed 10 weeks of Army Basic Training.
- Was promoted from E1 to E2.
- Qualified with U.S. weapons as expert.
- Team leader for my squad.
- Successfully completed 8 weeks of Culinary AIT (Advanced Individual Training).
- Was promoted from E2 to E3.
- Passed all required tests for completion.
- Group leader for Field Training Exercises.
- Section leader in charge of informing other Privates of duties and responsibilities
- Was promoted from E3 to E4
Account Manager, Inside Sales
State Farm
08.2017 - 03.2018
- Obtained Property and Casualty Producer License.
- Cold calls as well as hot and warm calls.
Education
Associate of Applied Science - Health Information Technology
Pima Community College
Tucson, AZ05-2023
High School Diploma -
Yukon High School
Yukon, OK05-2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Issue resolution
- Cold/warm calling
- Microsoft Office
- Personal Insurance
- Workers' Compensation
- Inside Sales
Timeline
Account Manager
Allstate
08.2023 - Current
Client Support Specialist - Temporary
Mitchell International
05.2023 - 08.2023
Credentialing Specialist
Pima Heart & Vascular
08.2022 - 05.2023
Account Executive
ADP
03.2018 - 10.2020
Account Manager, Inside Sales
State Farm
08.2017 - 03.2018
Specialist
Army National Guard
07.2014 - 11.2019
Associate of Applied Science - Health Information Technology
Pima Community College
High School Diploma -
Yukon High School
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