Kaylyn VanGotten
Chanute,KS
Summary
Detail-oriented and dependable professional with over 10 years of experience in office management, health information management and insurance billing. Proven ability to maintain accuracy in medical records, ensure HIPAA compliance and support both administrative and clinical teams. Strong organizational, leadership and customer service skills with commitment to efficiency and high-quality work.
Overview
13
13
years of professional experience
Work History
Quality Management Specialist
Southeast Kansas Mental Health Center Dba Ashley Clinic
Chanute, KS
01.2025 - Current
- Assist supervisor with quality compliance and daily operational tasks
- Verified accuracy of release of information and documentation before uploading to EMR systems
- Processed medical record requests in full compliance with HIPAA regulations
- Uploaded and maintained patient records within electronic medical record system
- Ensured confidentiality and accuracy in all documentation processes
Office Manager
Southeast Kansas Mental Health Center
Chanute, KS
03.2018 - 01.2025
- Supervised and supported front office staff to ensure smooth daily operations
- Scheduled clients and managed appointment calendars for multiple providers
- Answered high-volume phone calls and provided excellent customer service
- Supported therapists, case managers, patient navigator and nursing team
- Scheduled ADHD assessments and scored evaluation scaled
- Coordinated court-ordered competency evaluations
Business Office Associate
Ashley Clinic
Chanute, KS
07.2013 - 03.2018
- Processed insurance payments and verified billing accuracy
- Submitted insurance claims for medical services
- Managed patient accounts, including collections processes
- Monitored workers' compensation claims
- Assisted patients with billing questions and account inquires
Education
High School Diploma -
Chanute High School
Chanute, KS05-2006
Skills
- Customer Service
- Attention to Detail
- Organization & Time Management
- Leadership & Team Support
- Scheduling & Coordination
- Data Entry & Record Management
- Insurance Billing & Claims Processing
- HIPAA Compliance
- Electronic Medical Records
Timeline
Quality Management Specialist
Southeast Kansas Mental Health Center Dba Ashley Clinic
01.2025 - Current
Office Manager
Southeast Kansas Mental Health Center
03.2018 - 01.2025
Business Office Associate
Ashley Clinic
07.2013 - 03.2018
High School Diploma -
Chanute High School