Kaylyn Westergard
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Account Manager
Collabera
01.2023 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Creative Director
Kappa Kappa Gamma Sorority
01.2020 - 05.2022
- Designed innovative creative strategies and promotional branding to raise philanthropic awareness and engagement for Mental Health America.
- Monitored industry trends to keep creative materials fresh and engaging.
- Developed strategic communication and marketing plans.
- Led team of designers to create comprehensive corporate identity system.
- Evaluated, oversaw, and contributed to creative team ideas and translated into actionable project plans.
Marketing Manager
The Black Sheep
09.2019 - 05.2021
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Worked with graphic designers and writers to establish theme and tone for content.
Education
Bachelor of Science - Molecular Biology & Biotechnology
University of Idaho
Moscow, IDBachelor of Science - Microbiology
University of Idaho
Moscow, IDSkills
- Contract Negotiation
- Sales Development
- Market Forecasting
- Brand Management
- Account Management
- Client Relationship Management
- Digital Marketing
- Social Media Platforms
- Microsoft 365 Applications (Word, Excel Outlook)
Timeline
Account Manager
Collabera
01.2023 - Current
Creative Director
Kappa Kappa Gamma Sorority
01.2020 - 05.2022
Marketing Manager
The Black Sheep
09.2019 - 05.2021
Bachelor of Science - Molecular Biology & Biotechnology
University of Idaho
Bachelor of Science - Microbiology
University of Idaho
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