Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylyn Young

Choctaw,OK

Summary

Motivational leader and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. ServSafe certified. I've been with IHOP two years, I've managed in some way the majority of my time here. I love the company and I love serving others in anyway possible. I have recently moved to Choctaw and exploring my options closer to home.

Overview

2
2
years of professional experience

Work History

Assistant Manager

IHOP
Oklahoma City, Oklahoma
11.2023 - Current
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.

Crew Chief

IHOP
Oklahoma City, Oklahoma
01.2023 - 11.2023

Assisted management team in running an efficient shift.

Trained and lead other employees to provide quality customer service

Cooked

Managed money

Provided leadership

Education

High School Diploma -

Ponca City Highschool
Ponca City, OK
05-2007

Skills

  • Budget assistance
  • Sales monitoring
  • Recruiting and interviewing
  • Performance reviewing
  • Reporting and documenting
  • Staff management
  • Staff training and development

Timeline

Assistant Manager

IHOP
11.2023 - Current

Crew Chief

IHOP
01.2023 - 11.2023

High School Diploma -

Ponca City Highschool
Kaylyn Young