Kaylyn "Karma" McDonald
West Jordan,UT
Summary
Dynamic operations leader with expertise in inventory management, team training, and workflow optimization. Proven ability to enhance customer engagement and drive employee performance in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Operations Animal Care Leader (OLAC)
Petco
Taylorsville, UT
2025.06 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored employee productivity, providing feedback and coaching to enhance performance.
- Delegated work to staff, setting priorities and goals.
- Monitored workflow processes and identified areas of improvement.
- Supervised daily operations to ensure efficient store functioning.
- Trained new team members on customer service standards.
- Resolved customer inquiries and provided product information proactively.
- Coordinated team efforts to ensure cleanliness and organization throughout the store.
- Implemented promotional displays that effectively attracted customer attention and increased foot traffic.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Scheduled shifts according to workload requirements.
- Analyzed data to make decisions related to personnel management.
- Complied with company policies, objectives and communication goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
Sales Lead Keyholder
Blue Boutique
West Valley City, Utah
2023.11 - 2025.06
- Assisted customers with product selections and provided personalized recommendations.
- Managed cash register operations and processed transactions accurately.
- Resolved customer complaints promptly to foster positive client relationships.
- Coached staff on performance strategies to strengthen customer relations.
- Delegated work to staff, setting priorities and goals.
- Trained new staff on store policies and customer service techniques.
- Implemented scheduling practices to optimize staff availability and improve customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained merchandise displays to ensure an appealing shopping environment.
- Provided feedback on employee performance evaluations as needed by management team members.
Education
High School Diploma -
East Hollywood High
West Valley City, UT2018-05
Skills
- Inventory management
- Staff scheduling
- Customer engagement
- Workflow optimization
- Data analysis
- Sales strategy
- Team leadership
- Employee training
- Contract oversight
- Expense control
- Process monitoring and improvement
Timeline
Operations Animal Care Leader (OLAC)
Petco
2025.06 - Current
Sales Lead Keyholder
Blue Boutique
2023.11 - 2025.06
High School Diploma -
East Hollywood High