Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylynn Dorsey

Virginia Beach,VA

Summary

Highly motivated individual with proven leadership skills, seeking greater opportunities for career advancement

Overview

5
5
years of professional experience

Work History

Member Service Representative

American Center for Law and Justice
Virginia Beach, Virginia
10.2022 - 08.2024
  • Followed up with donors after their interaction with the organization services.
  • Responded promptly to emails from members seeking assistance.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.
  • Participated in team meetings to discuss donor relation strategies and goals.
  • Maintained accurate records of member interactions and transactions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Answered member questions about products and services.

Customer Service Specialist(contracted)

Schlesinger Group
07.2021 - 11.2021
  • Communicated customer feedback to various teams(technical and marketing departments)
  • Liasoned between customers and management, providing adequate solutions
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved inquiries to consistently meet performance benchmarks.

Administrative Assistant

investors bank
Iselin, NJ
09.2020 - 12.2020
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Increase accuracy by verifying data while processing outgoing checks.
  • Maintained inventory in supply closet to prevent shortages.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.

Office Assistant

QDX Pathology
Edison, NJ
04.2021 - 08.2022
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.

Incentive Processor

CleaResult
Iselin, NJ
04.2019 - 12.2019
  • Maintained business records by updating customer information(data entry)
  • Processed paperwork efficiently to support smooth office procedures
  • Produced professional and error-free letters
  • Supported clerical needs including filing, scanning, and responding to emails

Education

Bachelor of Arts - Mass Communications

Virginia State University
05.2018

Skills

  • Microsoft Office
  • Leadership
  • Energetic self starter
  • Verbal and written communication
  • Analyzing
  • Problem solver

Timeline

Member Service Representative

American Center for Law and Justice
10.2022 - 08.2024

Customer Service Specialist(contracted)

Schlesinger Group
07.2021 - 11.2021

Office Assistant

QDX Pathology
04.2021 - 08.2022

Administrative Assistant

investors bank
09.2020 - 12.2020

Incentive Processor

CleaResult
04.2019 - 12.2019

Bachelor of Arts - Mass Communications

Virginia State University
Kaylynn Dorsey