Kaylynn Dorsey
Virginia Beach,VA
Summary
Highly motivated individual with proven leadership skills, seeking greater opportunities for career advancement
Overview
5
5
years of professional experience
Work History
Member Service Representative
American Center for Law and Justice
Virginia Beach, Virginia
10.2022 - 08.2024
- Followed up with donors after their interaction with the organization services.
- Responded promptly to emails from members seeking assistance.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Participated in team meetings to discuss donor relation strategies and goals.
- Maintained accurate records of member interactions and transactions.
- Enhanced member relationships by providing excellent service during each interaction.
- Answered member questions about products and services.
Customer Service Specialist(contracted)
Schlesinger Group
07.2021 - 11.2021
- Communicated customer feedback to various teams(technical and marketing departments)
- Liasoned between customers and management, providing adequate solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved inquiries to consistently meet performance benchmarks.
Administrative Assistant
investors bank
Iselin, NJ
09.2020 - 12.2020
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Increase accuracy by verifying data while processing outgoing checks.
- Maintained inventory in supply closet to prevent shortages.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
Office Assistant
QDX Pathology
Edison, NJ
04.2021 - 08.2022
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
Incentive Processor
CleaResult
Iselin, NJ
04.2019 - 12.2019
- Maintained business records by updating customer information(data entry)
- Processed paperwork efficiently to support smooth office procedures
- Produced professional and error-free letters
- Supported clerical needs including filing, scanning, and responding to emails
Education
Bachelor of Arts - Mass Communications
Virginia State University
05.2018
Skills
- Microsoft Office
- Leadership
- Energetic self starter
- Verbal and written communication
- Analyzing
- Problem solver
Timeline
Member Service Representative
American Center for Law and Justice
10.2022 - 08.2024
Customer Service Specialist(contracted)
Schlesinger Group
07.2021 - 11.2021
Office Assistant
QDX Pathology
04.2021 - 08.2022
Administrative Assistant
investors bank
09.2020 - 12.2020
Incentive Processor
CleaResult
04.2019 - 12.2019
Bachelor of Arts - Mass Communications
Virginia State University