Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kaylynn Garcia

Cypress,TX

Summary

Dedicated Pharmacy Technician and Kids Academy Supervisor skilled in workflow optimization and exceptional customer service delivery. Achievements include effectively interpreting medication orders and resolving customer inquiries at Walgreens, underscoring strong problem-solving abilities. Known for excellent communication and multitasking skills that enhance team productivity and patient care. Aiming to further leverage these competencies in a dynamic healthcare environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Cypress, TX
10.2022 - Current
  • Answered telephones to respond to questions or requests.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.

Kids Academy Supervisor

Lifetime Fitness Center
Cypress, Texas
04.2018 - 07.2020
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Responded to customer questions regarding products, prices and availability.
  • Developed strategies to improve team performance and productivity.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Education

Associate of Science -

Lone Star College
Houston, TX

Skills

  • Interpreting and processing medication orders
  • Resolving customer issues
  • Problem-solving skills
  • Workflow optimization
  • Superb customer service
  • Manual and automated medication dispensing
  • CPR training
  • Excellent communication skills
  • Approachable
  • Reliable and punctual
  • Multitasking and organization
  • Accurate record keeping

Certification

  • CPR Cert.
  • CPhT

References

References available upon request.

Timeline

Pharmacy Technician

Walgreens
10.2022 - Current

Kids Academy Supervisor

Lifetime Fitness Center
04.2018 - 07.2020

Associate of Science -

Lone Star College

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Kaylynn Garcia