Kaylynn Rockett
Fort Wayne,Indiana
Summary
Detail-oriented professional with expertise in customer service and appointment scheduling. Proven experience in database management and insurance verification, enhancing customer flow and operational efficiency. Demonstrates a proactive attitude and adaptability, with a strong work ethic and effective communication skills. Committed to contributing to team success and supporting organizational objectives.
Overview
5
5
years of professional experience
Work History
Receptionist
Steppin' Up Physical Therapy
Fort Wayne, Indiana
04.2024 - Current
- Scheduled appointments via electronic health record systems to enhance patient flow.
- Greeted patients and managed front desk inquiries to ensure efficient operations.
- Verified and updated patient information in the clinic's database for accuracy.
- Coordinated insurance verification processes to confirm coverage for services.
- Answered incoming calls, relayed messages, and directed calls to relevant departments.
- Provided administrative support by typing letters, filing documents, and performing scanning duties.
Assistant Manager
Escapology
Fort Wayne, Indiana
04.2023 - 04.2024
- Assisted in managing daily operations and team coordination.
- Handled customer inquiries and resolved issues effectively.
- Supported the scheduling of staff shifts and assignments.
- Managed customer service inquiries and complaints in a timely manner.
Hospitality Team Member
Woodhouse Day Spa
Fort Wayne, Indiana
01.2021 - 03.2023
- Provided exceptional customer service in a luxury spa environment.
- Assisted clients with scheduling appointments and managing bookings efficiently.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Collaborated with team members to enhance overall guest experience and satisfaction.
Education
High School Diploma -
Concordia Lutheran High School
Fort Wayne, IN05-2020
Skills
- Appointment scheduling and insurance verification
- Database management
- Customer service and client relations
- Team coordination and staff management
- Issue resolution and problem solving
- Attention to detail and time management
- Active listening and telephone skills
- Data entry
Timeline
Receptionist
Steppin' Up Physical Therapy
04.2024 - Current
Assistant Manager
Escapology
04.2023 - 04.2024
Hospitality Team Member
Woodhouse Day Spa
01.2021 - 03.2023
High School Diploma -
Concordia Lutheran High School
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