Kaylynn Smith
Portsmouth
Summary
Dynamic manager with a proven track record at Ampler Burger, excelling in customer service and team leadership. Enhanced product quality through rigorous control procedures, significantly reducing complaints. Skilled in decision-making and staff training, fostering a motivated team and ensuring operational excellence. Committed to developing strong customer relationships and driving loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Ampler Burger
10.2022 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Participated in meetings to provide input on process improvements and operational strategies.
- Assisted in daily operations and supported team members with routine tasks.
- Learned company policies and procedures to ensure compliance and safety standards.
- Engaged in training sessions to develop skills in leadership and team collaboration.
Crew
Tutors Biscuit World Rotator
08.2019 - 2022
- Assisted in daily food preparation and service operations, ensuring adherence to safety protocols.
- Maintained cleanliness and organization of workstations, contributing to efficient workflow.
Crew
McDonald's
2018 - 2019
- Assisted in food preparation following health and safety standards
- Adapted quickly to changing priorities and customer demands
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Southern Ohio Academy
Portsmouth, OH08.2017
Skills
Customer service
Certification
Serv Safe
Timeline
Manager
Ampler Burger
10.2022 - Current
Crew
Tutors Biscuit World Rotator
08.2019 - 2022
Crew
McDonald's
2018 - 2019
High School Diploma -
Southern Ohio Academy