Summary
Work History
Education
Skills
Timeline
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Kaylynn Thornton

Big Sandy

Summary

Dynamic leader with proven expertise in customer service and team leadership honed at Brookshire's Grocery and Sonic. Excelled in enhancing customer satisfaction and mentoring teams for peak performance. Skilled in decision-making and verbal communication, adept at fostering relationships and achieving goals with minimal direction. Achievements include significantly improving service delivery and team agility through effective staff training and development.

Work History

Manager

Brookshire's Grocery
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Carhop

Sonic
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Increased customer satisfaction by providing prompt and friendly service.

Education

Associate Of Science - Education

Jacksonville College
Jacksonville, TX
05.2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Goal setting
  • Relationship building
  • Shift scheduling

Timeline

Manager

Brookshire's Grocery

Carhop

Sonic

Associate Of Science - Education

Jacksonville College
Kaylynn Thornton