Kaylynn VanWinkle
Wayland,MI
Summary
Eager to contribute to team success and further develop professional skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
General Manager
Jimmy Johns
07.2017 - Current
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained team members.
- Interacted with customers to build connections and nurture relationships.
- Monitored daily cash and inventory discrepancies.
Shift Lead
Walgreens
02.2015 - 04.2017
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
ServSafe Allergens
ServSafe Manager
High School Diploma -
Wyoming Park
Wyoming2013
Skills
- Leadership and team building
- Efficient multi-tasker
- Problem Resolution
- Operations Management
- Team Player
- Employee Scheduling
- Verbal and written communication
- P&L Management
- Labor Cost Controls
- Customer Retention
Timeline
General Manager
Jimmy Johns
07.2017 - Current
Shift Lead
Walgreens
02.2015 - 04.2017
ServSafe Allergens
ServSafe Manager
High School Diploma -
Wyoming Park
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