KayLynn Wilson
Clinton,TN
Summary
Due to past experience as a leader, I have learned how to lead employees to a happy and successful work environment. I have maintained a schedule and made sure that employees are held accountable for their action. Our main goal is to see the business grow in every situation and I strive to maintain that so that I can see the business continually grow.
Overview
11
11
years of professional experience
Work History
Team Leader Manager
Wal Mart 4635
Clinton, TN
01.2013 - Current
- Led regular team meetings to communicate current business trends and relevant updates.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Recruited and trained new employees to meet job requirements.
- Ordered freight, as well as stocked and changed prices.
- Handled customer satisfaction as well as unhappy customers.
- Overseen 13 to 15 employees at all times.
- Maintained records of employee performance reviews.
- Ensured that deadlines were met by setting realistic goals.
- Motivated team members to consistently achieve or exceed performance expectations.
- Collaborated with other departments to ensure smooth operations.
- Facilitated communication between senior management and staff.
- Oversaw daily workloads and workflow for smooth operations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and maintained a positive work environment for employees.
Customer Service Associate
Weigels
Clinton, TN
04.2017 - 01.2019
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Compiled daily sales reports for management review.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled cash register operations accurately during peak times.
- Suggested product solutions based on individual customer needs.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Sitel
Oak Ridge, TN
10.2014 - 01.2017
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored new employees on procedures and policies to maximize team performance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Oversaw warranty counseling process to manage expense controls.
Education
Cosmetology - Cosmetology
Regions Beauty School
Knoxville, TN08-2015
High School Diploma -
Anderson County High School
Clinton, TN06-2014
Skills
- Performance Coaching
- Stretching Expertise
- Employee Scheduling
- Weight Training
- Business Development
- Employee Development
- Business Administration
- Customer Service
- Staff Management
- Schedule Management
- Human Resources Management
Timeline
Customer Service Associate
Weigels
04.2017 - 01.2019
Customer Service Representative
Sitel
10.2014 - 01.2017
Team Leader Manager
Wal Mart 4635
01.2013 - Current
Cosmetology - Cosmetology
Regions Beauty School
High School Diploma -
Anderson County High School