Kaymon Thomas
Austin,TX
Summary
Adept at elevating customer experiences and leading teams to success, I honed my skills at companies like Blizzard Entertainment and Planet K Gifts, mastering conflict resolution and effective team collaboration. With a track record of managing transactions over $50,000 weekly and enhancing operational efficiency, my blend of technical proficiency and interpersonal savvy drives outstanding results.
Overview
12
12
years of professional experience
Work History
Manager & Senior Keyholder/Shift Leader
Planet K Gifts
Austin, TX
11.2014 - Current
- Delivered exceptional customer service, ensuring a welcoming and engaging environment
- Managed a retail team by delegating tasks and monitoring performance to achieve goals
- Handled cash and card transactions exceeding $50,000 weekly with precision
- Resolved customer concerns effectively, maintaining loyalty and trust
- 3+ years of training and mentoring team members, fostering collaboration and productivity
- Oversaw daily operations, including inventory management and scheduling
Carhop Server
Sonic
Austin, TX
05.2014 - 11.2014
- Delivered fast, friendly service in a high-volume environment
- Accurately processed orders and payments while addressing guest inquiries
- Managed multiple orders simultaneously, maintaining speed and accuracy
Utility/Machine Maintenance
Flextronics/Aerotek
Austin, TX
09.2013 - 12.2013
- Diagnosed and repaired machine malfunctions to minimize downtime
- Performed routine checks to identify potential issues and ensure optimal machine performance
- Maintained safety compliance in high-risk environments
- Collaborated with diverse teams to address operational challenges and meet goals
Concessions Staff
Sodexo/Dell Diamond
Round Rock, TX
06.2013 - 09.2013
- Delivered high-quality customer service during high-volume events
- Processed orders and handled payments quickly and accurately
- Maintained cleanliness and adherence to food safety standards
- Operated grills and fryers, managing food preparation efficiently
Game Support/Game Moderator
Blizzard Entertainment – World of Warcraft
Austin, TX
09.2012 - 12.2012
- Provided technical support and resolved customer concerns via phone and online platforms
- Enhanced player satisfaction by addressing technical issues with creative solutions
- Collaborated with team members to identify and implement workflow improvements
Education
High School Diploma -
John B. Connally High School
Austin, TX05-2011
Skills
- Customer Service Excellence
- Skilled at Managing Multiple Tasks in Fast-Paced Settings
- Cash Handling & POS Systems
- Experienced Conflict Mitigation
- Effective Team Collaboration
- Proficient Time Management
- Customer Engagement Techniques
Timeline
Manager & Senior Keyholder/Shift Leader
Planet K Gifts
11.2014 - Current
Carhop Server
Sonic
05.2014 - 11.2014
Utility/Machine Maintenance
Flextronics/Aerotek
09.2013 - 12.2013
Concessions Staff
Sodexo/Dell Diamond
06.2013 - 09.2013
Game Support/Game Moderator
Blizzard Entertainment – World of Warcraft
09.2012 - 12.2012
High School Diploma -
John B. Connally High School
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