Anna Aba Tuyee-Amoako
Egg Harbor,NJ
Summary
Dependable professional with extensive experience in customer service, food service, administration, and transport services. Proficient in cash handling, customer interactions, and supporting daily operational tasks. Recognized for strong teamwork and effective communication skills.
Overview
40
40
years of professional experience
3
3
Certifications
Work History
Shift Leader Manager
McDonald's Restaurant
Henstedt-Ulzburg, Germany
09.2006 - 02.2026
- Supervised team members during peak shifts to enhance service delivery and customer satisfaction.
- Managed cash register operations, ensuring accuracy in financial transactions and minimizing discrepancies.
- Executed cashier functions, processing payments through POS systems or cash registers.
- Executed closing procedures, including counting register drawers and reconciling receipts.
- Trained new employees on customer service protocols and food preparation standards to ensure consistent quality.
- Promptly assisted customers with inquiries, complaints, and concerns.
- Supported food preparation and kitchen tasks to enhance workflow efficiency.
- Participated in weekly team meetings to plan for upcoming events and promotions.
Subcontractor
AMS Delivery
Henstedt-Ulzburg, Germany
11.2017 - 07.2018
- Developed and maintained strong relationships with suppliers to secure favorable terms.
- Coordinated logistics for timely material delivery and pickup to support smooth operations.
- Collaborated with team members to streamline workflow across projects.
- Managed bookkeeping to ensure accuracy of financial records.
Employee
Universal Money Transfer
Hamburg, Germany
08.2003 - 12.2009
- Provided exceptional customer service through in-person and phone interactions, enhancing client satisfaction.
- Managed cash handling and bookkeeping support, ensuring financial accuracy and compliance.
- Facilitated clear correspondence for clients and banks in Germany and Ghana, strengthening relationships.
Administrative Assistant
Benboadu Enterprise GmbH
Ghana
01.1986 - 01.2001
- Managed daily administrative tasks and office operations efficiently.
- Answered incoming calls and addressed customer inquiries efficiently.
- Provided customer service and prepared bookkeeping documentation.
- Reconciled accounts receivable and payable as part of bookkeeping duties.
- Traveled from Ghana to Germany to assess and compare bookkeeping practices.
Education
Commercial & Computer School - Office Administion
Randell Secretariat Andcomputer School
Tema, Ghana03-1996
High School Diploma -
Mawuli Secondary School
Ho, Ghana06-1993
Skills
- Team management
- Employee training
- Staff scheduling
- Inventory management
- Safety compliance
- Cash handling and transactions
- Reporting skills
- Records oversight
- Efficiency strategies
- Microsoft Office (Word, Excel, Outlook)
- Customer service excellence
- Customer service focus
- Motivation techniques
- Documentation processes
Hobbies and Interests
- Cooking
- Reading
- Movies
- Dancing
Personal Information
- Date of Birth: 11/26/75
- Place of Birth: Tema, Ghana
- Nationality : German
Languages
English
Professional
German
Professional
Ghana Fanti , Twi
Professional
Certification
Mcdonald Germany
Timeline
Subcontractor
AMS Delivery
11.2017 - 07.2018
Shift Leader Manager
McDonald's Restaurant
09.2006 - 02.2026
Employee
Universal Money Transfer
08.2003 - 12.2009
Administrative Assistant
Benboadu Enterprise GmbH
01.1986 - 01.2001
Commercial & Computer School - Office Administion
Randell Secretariat Andcomputer School
High School Diploma -
Mawuli Secondary School