Kaynalla Norton
Creedmoor,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sales Supervisor
Self-employed
Creedmoor, NC
01.2017 - Current
- Developed and implemented sales strategies to increase customer base.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Implemented procedures that improved accuracy of customer orders.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Post Closer
Nathan M Garren Attorney at Law
Creedmoor, NC
03.2016 - 12.2017
- Prepared and submitted final package of closing documents to the lender, investor for funding, purchase.
- Submitted closing documents to lenders for post-closing review.
- Maintained files and records of all closed loans.
- Ordered payoff statements from existing lien holders on refinances prior to closing date.
- Assisted customers in resolving post-closing issues or questions regarding their transactions.
- Responded promptly to inquiries from internal departments concerning post-closing matters.
- Performed various administrative tasks including filing, scanning, faxing, copying.
- Communicated regularly with external parties such as lenders, investors and title companies regarding loan status updates.
Education
Some College (No Degree) - BioWorks Process Technician
Vance-Granville Community College
Henderson, NCSkills
- Workflow Management
- Report writing and budgeting
- Sales strategy development
- Meeting quotas
- Inventory Control
- Merchandise placement and displays
- Client acquisition
- Order Management
- Complaint Handling
- Team Collaboration
- Documentation and notes
References
References available upon request.
Timeline
Sales Supervisor
Self-employed
01.2017 - Current
Post Closer
Nathan M Garren Attorney at Law
03.2016 - 12.2017
Some College (No Degree) - BioWorks Process Technician
Vance-Granville Community College
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