Kaynisha Norman
Memphis,TN
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens
Memphis, TN, TN
11.2021 - Current
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Call Center Representative
Lebonheur Children Hospital
Memphis, TN, TN
06.2020 - Current
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained accurate records of customer interactions for future reference.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Team Lead
Walmart
Memphis, TN
05.2019 - 11.2021
- Followed staffing strategies to achieve production goals.
- Developed and monitored weekly staff schedules.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
Team Lead
McKesson
Memphis, TN
01.2021 - 09.2021
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
- Operated hand and power tools to clear jams, adjust positions and trim rough edges.
- Moved supplies and finished products by operating forklifts and overhead cranes.
- Assembled complex components after careful review of project specifications and directions.
Education
High School Diploma -
Central High School
Memphis, TN05.2018
Skills
- Production monitoring
- Call Center Operations
- Team Supervision
- Experience in leadership
- Training & Development
- Patient education and counseling
- Resolving customer issues
- Verifying orders
- Providing customer support
- Resolving issues
- Clerical support
- Forklifts
- Pallet jack
- Material Safety Data Sheets
- Prescription Filling
Timeline
Pharmacy Technician
Walgreens
11.2021 - Current
Team Lead
McKesson
01.2021 - 09.2021
Call Center Representative
Lebonheur Children Hospital
06.2020 - Current
Team Lead
Walmart
05.2019 - 11.2021
High School Diploma -
Central High School