Summary
Overview
Work History
Education
Skills
Timeline
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Chance Hill

DALLAS,TX

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Frisco, TX
06.2022 - Current
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Verified prescriptions and drug labels, documents and packages.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.

Shift Supervisor

cvs
Frisco, TX
06.2022 - Current
  • Provided on-the-job training to new staff members.
  • Monitored staff performance to ensure quality standards were met.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Assisted customers with product selection when needed.
  • Completed opening and closing duties to facilitate business operations.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Identified needs of customers promptly and efficiently.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Supervised and led employees to maintain productivity and customer service levels.

Education

Some College (No Degree) - Buisness

Nctc
Corinth, TX

Skills

  • Inventory Control
  • Customer-Oriented
  • Safety reviews
  • Conflict resolution techniques
  • Production Management
  • Sales monitoring
  • Cash handling ability
  • Staff Management
  • Negotiation
  • Continuous Improvement
  • Business Administration
  • Training and mentoring
  • Strategic Planning
  • Business Development
  • Inventory Management
  • Project Management

Timeline

Pharmacy Technician

CVS Pharmacy
06.2022 - Current

Shift Supervisor

cvs
06.2022 - Current

Some College (No Degree) - Buisness

Nctc

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Chance Hill