Kayon Webley
Hartford,CT
Summary
Organized Patient Service Representative with 12 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Hartford Healthcare Cancer Institute
04.2023 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Managed patient registration process, confirming data accuracy and completeness.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Investigated insurance claims denials and appeals.
Certified Sterile Processing Technician
Trinity Health Of New England
11.2017 - 02.2023
- Inspected sterile package integrity prior to distribution.
- Enhanced department efficiency with thorough inspection and functionality testing of surgical instruments.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
Cafeteria Cashier
Trinity Health Of New England
07.2013 - 11.2017
- Reduced wait times for customers by quickly processing cash and credit card transactions.
- Relayed orders to restaurant staff through careful record-keeping and detailed communication.
- Collaborated with kitchen staff to ensure timely delivery of meals, improving overall customer experience.
- Consistently met or exceeded daily sales targets through effective upselling techniques.
Customer Service Associate
Marshalls
09.2009 - 07.2013
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
Education
High School Diploma -
Weaver High School
Hartford, CT06.2011
Skills
- Evaluating Quality of Care
- Scheduling appointments
- Money Handling
- Pre-Admission Requests
Timeline
Patient Service Representative
Hartford Healthcare Cancer Institute
04.2023 - Current
Certified Sterile Processing Technician
Trinity Health Of New England
11.2017 - 02.2023
Cafeteria Cashier
Trinity Health Of New England
07.2013 - 11.2017
Customer Service Associate
Marshalls
09.2009 - 07.2013
High School Diploma -
Weaver High School
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