KAYRO MORALES
Hialeah,FL
Overview
4
4
years of professional experience
Work History
Agent
Triangle Services
11.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Managed flight control operations for Copa Airlines.
Automotive Technician
M05 Mechanic
01.2023 - Current
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups
- Completed repairs and maintenance to major vehicle models to meet safety specifications
- Searched within service and maintenance manuals to perform repairs and diagnosis
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs
Sales Associate
Advanced Auto Parts
06.2022 - Current
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
Landscaper
Nature Verde
06.2021 - 09.2021
- Operated landscaping equipment to maintain grounds and remove trees
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health
- Cleared pathways of overgrowth, debris and snow to reduce hazards
- Pruned trees and bushes to improve visibility and shapes
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds
- Planted bulbs, bushes, trees and flowers to enhance environment
Education
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Mater Academy Charter High School
Hialeah Gardens, FL02.2023
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Agent
Triangle Services
11.2024 - Current
Automotive Technician
M05 Mechanic
01.2023 - Current
Sales Associate
Advanced Auto Parts
06.2022 - Current
Landscaper
Nature Verde
06.2021 - 09.2021
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Mater Academy Charter High School
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