Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards
Maintain account health and secure payment commitments utilizing account management tools
Complete assigned routes for deliveries, pickups, and account follow-ups
Deliver white-glove customer service in-store, over the phone, and in customers’ homes
Contribute to sales growth and generate new rental agreements
Safely transport, install, and handle merchandise
Maintain showroom standards and company vehicles
Adhere to all company safety and operational guidelines
Production Manager/ Writer
Team PSS
Freelance
10.2021 - Current
Company Overview: (Manga Production team of the “Purge Star Sagas” story that also creates educational material for writers.)
Search for candidates, perform interviews, and onboard applicable candidates to the team.
Create marketing material in addition to uploading advertisements for chapters and book releases.
Write chapters for and direct the team on the manga’s production.
Create social media videos to educate writers.
Email and/or speak in person with potential business partners for publication, collaboration, or distribution opportunities.
Organize team files and assign tasks for members.
Freelance Writer
Self
Freelance
07.2021 - Current
Outbound messaging to potential prospects.
Hold zoom meetings with clients to review topics in relation to their production needs and shortcomings.
Edit or write for clients in relation to scripts, storylines, character details, etc.
Field Service Support
Racetrac
Atlanta, Ga
05.2025 - 10.2025
Use Service Channel, Insite 360, Titan cloud, and disruptive technologies to inspect store systems and dispatch work orders to technicians and vendors.
Provide maintenance support to store operations and ensures exceptional customer service to all field personnel.
Perform basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
Facilitate open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
Maintain basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
Optometric Technician
America’s Best
Buford, United States
10.2024 - 05.2025
Perform pre-examination procedures for patients such as visual acuity testing, auto-refraction, and retinal imaging.
Document patient accounts for doctors to access when completing patient examinations.
Insurance Salesman
State Farm
Stone Mountain, United States
09.2023 - 05.2024
Perform inbound and outbound calls using Cisco Jabber.
Schedule Calls backs with clients and prospects.
Sale property and casualty insurance as a fiduciary, while also educating prospects and clients alike on policy details.
Education
High School - College Preparatory Program & AP Psychology
Clarkston High School
05.2023
Skills
Bill Pay
Payment Processing
Sales
Creative Writing
Customer Service
Typing
Microsoft excel & Google Docs
Outbound & Inbound calls via webex & cisco jabber
Proration management
dispatching (service channel)
Certification
Property & Casualty Insurance License
Hobbies and Interests
Manga & Comics, Psychology, Self improvement, Writing, Fishing
Timeline
Account Manager/ Driver
Rent A Center
10.2025 - Current
Field Service Support
Racetrac
05.2025 - 10.2025
Optometric Technician
America’s Best
10.2024 - 05.2025
Insurance Salesman
State Farm
09.2023 - 05.2024
Production Manager/ Writer
Team PSS
10.2021 - Current
Freelance Writer
Self
07.2021 - Current
High School - College Preparatory Program & AP Psychology