Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Rodriguez

New Braunfels,TX

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for being helpful, courteous, energetic and dependable.

Overview

27
27
years of professional experience

Work History

Educational Associate - SpEd

Comal CISD
New Braunfels, TX
03.2023 - Current
  • Helped students with social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Follow a schedule to help support each student in class, recess, lunch and extra activities.

Dispatcher

Meyer Heating And Air Conditioning
New Braunfels, TX
01.2023 - Current
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.

Child Caregiver

Crissy Ozuna
Uvalde, TX
04.2022 - 12.2022
  • Provided a safe, nurturing and stimulating environment for 7 year old.
  • Prepared meals, snacks and refreshments
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Communicated with parents about daily activities and any concerning behaviors.

Accounts Payable Clerk

First State Bank Of Uvalde
Uvalde, Texas
11.2019 - 04.2022
  • Handled high-volume invoice processing with minimal supervision.
  • Coded invoices and other records to maintain organized and accurate records.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Worked closely with department personnel to produce accurate and timely bills.

Customer Service Representative

UniFirst
Uvalde, TX
06.2012 - 11.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Keyed daily data.
  • Attended walk in customers.
  • Daily use of phone, computer, scanner, fax and copy machine.

Elderly Caregiver

Gilbert L. Williams
Uvalde, TX
08.2012 - 11.2014
  • Provided companionship and emotional support.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Administered medications according to physician instructions.

Correctional Officer

Texas Department Of Criminal Justice
Dilley, TX
09.2008 - 06.2012
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained clear and open communications with facility areas to support safe operations.

Production Worker

UniFirst
Uvalde, TX
10.2003 - 09.2008
  • Kept operations area neat and orderly to minimize obstacles.
  • Sorted and packaged products to prepare for processing or shipment.
  • Moved items between machines, conveyors and transport equipment to meet production needs.

Elderly Caregiver

Pete Knowles
Uvalde, TX
11.2000 - 09.2003
  • Improved patient outlook and daily living through compassionate care.
  • Engaged client by conversing and participating in activities and hobbies.

  • Transported patient to medical, dental and personal care appointments.

Child Caregiver

La Petite Academy Inc.
Austin, TX
04.1999 - 10.2000
  • Communicated with parents about daily activities and any concerning behaviors.
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.

Infant Caregiver

Pilgrim School
San Antonio, TX
02.1998 - 03.1999
  • Provided infant care and supervision, including feeding, diapering, dressing, playing and comforting.
  • Developed daily routines for naps and meals that were appropriate for each individual child's needs.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.

Education

High School Diploma -

Uvalde High School
Uvalde, TX
05.1995

Skills

  • Bilingual
  • Bill pay
  • Check Processing
  • Vendor Account Monitoring
  • Proactive and Self-Motivated
  • Time Management
  • Accounts Payable
  • Office Equipment Proficiency
  • Attention to Detail
  • Microsoft Office
  • Multitasking and Prioritization

Timeline

Educational Associate - SpEd

Comal CISD
03.2023 - Current

Dispatcher

Meyer Heating And Air Conditioning
01.2023 - Current

Child Caregiver

Crissy Ozuna
04.2022 - 12.2022

Accounts Payable Clerk

First State Bank Of Uvalde
11.2019 - 04.2022

Elderly Caregiver

Gilbert L. Williams
08.2012 - 11.2014

Customer Service Representative

UniFirst
06.2012 - 11.2019

Correctional Officer

Texas Department Of Criminal Justice
09.2008 - 06.2012

Production Worker

UniFirst
10.2003 - 09.2008

Elderly Caregiver

Pete Knowles
11.2000 - 09.2003

Child Caregiver

La Petite Academy Inc.
04.1999 - 10.2000

Infant Caregiver

Pilgrim School
02.1998 - 03.1999

High School Diploma -

Uvalde High School

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Michelle Rodriguez