Kaysee Cron
Guyton,GA
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Animal Care Technician
The Hipster Hound
04.2021 - Current
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained and supervised animal play in groups if 10 to 40 at a time.
- Maintained pet parent online care profiles and good communication with clients.
- Scheduled appointments and evaluations for clients.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Promoted a positive work environment among team members through open communication channels and consistent feedback sessions.
- Safeguarded animal welfare during transport by ensuring secure containment methods were utilized at all times.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Customer Service Representative
Lincare
03.2012 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Reconciled held sales accounts by communicating with customers, insurance companies and medical professionals to ensure quality durable medical equipment delivery and maintenance.
- Worked with medical professionals to obtain and correct certificates of medical necessity.
- Maintained patient medical records both paper and electronic formats while maintaining HIPPA policies.
Personal Caregiver
The Arc Of NEPA
05.2009 - 02.2012
- Maintained clean and safe personal living environments for clients.
- Administered medications to clients according to physician instructions.
- Transported clients to activities, medical appointments and work locations.
- Helped to maintain personal hygiene standards for clients through verbal encouragement and demonstration.
- Cooked meals according to dietary restriction plans and medical needs.
Education
Associate Of Applied Science - Medical Assisting
McCann School of Business And Technology
Dickson City, PA2010
Wallenpaupack Area High School
Hawley, PA2008
Skills
- Pet handling
- Customer service and assistance
- Safety protocols and procedures
- Patient Records Maintenance
- Kind customer engagement
- Medication Administration
- Appointment Scheduling
- Behavior assessment
Certification
- CMA - Certified Medical Assistant
Timeline
Lead Animal Care Technician
The Hipster Hound
04.2021 - Current
Customer Service Representative
Lincare
03.2012 - 05.2014
Personal Caregiver
The Arc Of NEPA
05.2009 - 02.2012
Associate Of Applied Science - Medical Assisting
McCann School of Business And Technology
Wallenpaupack Area High School
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