Kayseondra Gardner
Houston,TX
Summary
Versatile and dedicated, with a proven track record at Allied Universal Security Services for enhancing safety and customer satisfaction. Skilled in incident reporting and fostering positive environments, I excel in high-pressure situations, demonstrating exceptional problem-solving and interpersonal abilities. Achieved notable improvements in team performance and safety protocols.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Janitor Cleaning Service
Ambassador Services
06.2022 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained floor cleaning and waxing equipment.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Kept building spaces premises clean inside and outside.
Team Member
McDonald’s
04.2022 - 06.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Manager
Sonic
05.2021 - 04.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Education
Furr High School
Houston, TX06.2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Janitor Cleaning Service
Ambassador Services
06.2022 - 01.2023
Team Member
McDonald’s
04.2022 - 06.2022
Security Officer
Allied Universal Security Services
03.2022 - Current
Manager
Sonic
05.2021 - 04.2022
Furr High School
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