Kaysha Lopez
Brooklyn,USA
Summary
Dynamic Account Executive Team Lead at Spectrum with a proven track record in customer relationship management and sales expertise. Skilled in conflict resolution and analytical thinking, I successfully enhanced client satisfaction initiatives and trained teams to exceed sales goals, driving significant revenue growth and fostering strong partnerships.
Overview
11
11
years of professional experience
Work History
Account Executive Team Lead
Spectrum
New York, New York
06.2025 - Current
- Led team in developing client relationships and account strategies.
- Managed account executives to ensure effective customer service delivery.
- Coordinated cross-functional teams to enhance client satisfaction initiatives.
- Trained new staff on company policies and account management processes.
- Assisted in creating proposals for potential clients and partnership opportunities.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Monitored competitor activities in order to stay ahead of market trends.
Residential Account Executive
Altice Usa
Brooklyn, USA
08.2023 - 06.2025
- Monitored market trends to stay informed of competitor offerings.
- Utilized CRM software to track leads, manage accounts, and schedule appointments.
- Addressed customer concerns and complaints professionally and promptly.
- Continuously improved product knowledge through self-study and participation in educational opportunities offered by company.
- Participated in local community events as representative of company brand.
- Created customized proposals for prospective clients detailing service options and pricing.
Territory Manager
89 Street Café
Queens, USA
10.2018 - 08.2023
- Maximized team productivity by expertly delegating tasks to the kitchen staff.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served customers quickly and efficiently, and created strategies to prevent delays.
Maitre D'
Delta Sky Club
Queens, USA
08.2017 - 10.2018
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Account Executive
Time Warner Cable
Brooklyn, USA
08.2014 - 08.2017
- Managed the sales cycle to maintain a solid customer base.
- Leveraged marketing channels and sales strategies to develop a pipeline and increase profitability.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Prepared forecasts to gain an understanding of measures needed to grow the business..
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
Education
Associate of Science - Health Information Technology
TCI College of Technology
Manhattan, NY07.2017
Skills
- Customer relationships
- Sales expertise
- Customer service
- Active listening
- Analytical thinking
- Multitasking skills
- Excel
- Sales goals
- Safety regulations
- Emergency procedures
- Conflict resolution
- Relationship building
- Team leadership
- Effective communication
- Problem solving
- Time management
Accomplishments
Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Native/ Bilingual
Timeline
Account Executive Team Lead
Spectrum
06.2025 - Current
Residential Account Executive
Altice Usa
08.2023 - 06.2025
Territory Manager
89 Street Café
10.2018 - 08.2023
Maitre D'
Delta Sky Club
08.2017 - 10.2018
Account Executive
Time Warner Cable
08.2014 - 08.2017
Associate of Science - Health Information Technology
TCI College of Technology