Kaysha Tanaka
96753,HI
Summary
Organized management professional with over three years of experience in overseeing operations and leading teams to deliver outstanding customer service. Expertise in prioritizing tasks, maintaining documentation, and effectively communicating with clients and vendors in fast-paced settings. Committed to enhancing operational efficiency and fostering positive customer experiences.
Overview
6
6
years of professional experience
Work History
General Manager
Uhaul Moving And Storage
Kahului, Hawaii
12.2022 - Current
- Oversaw daily operations and ensured adherence to company policies.
- Managed staff schedules and facilitated team communication.
- Coordinated inventory management and maintained stock levels effectively.
- Developed training programs for new employees and existing staff.
- Implemented safety protocols to promote a secure work environment.
- Analyzed customer feedback to improve service delivery and satisfaction.
- Led team meetings to discuss operational challenges and solutions.
- Reviewed financial reports to identify areas for cost reduction and efficiency improvement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Cashier Supervisor
Maui Mui Company
Wailuku, Hawaii
11.2020 - 02.2023
- Supervised cashier team to ensure efficient daily operations.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Monitored cash handling procedures for accuracy and compliance.
- Conducted regular audits of cash drawers to prevent discrepancies.
- Implemented cash management strategies to enhance workflow efficiency.
- Processed refunds and exchanges promptly according to established policies.
- Assisted customers with inquiries and resolved issues promptly.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Analyzed sales data to identify trends and opportunities for growth.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
Education
High School Diploma -
H.P. Baldwin Highschool
Wailuku, HI05-2022
Skills
- Client relationship management
- Vendor negotiations
- Sales forecasting
- Strategic planning
- Quality assurance
- Employee training
- Training and coaching
- Staff management
- Team leadership
- Customer service enhancement
- Customer satisfaction
- Adaptability to change
- Problem solving
- Decision making
- Effective communication
- Client relations
- Employee development
Timeline
General Manager
Uhaul Moving And Storage
12.2022 - Current
Cashier Supervisor
Maui Mui Company
11.2020 - 02.2023
High School Diploma -
H.P. Baldwin Highschool