Kayshawn Marshall
Clarksville,TN
Summary
Versatile professional with extensive experience in customer service, leadership, and technology. Proven track record of improving operational efficiency, enhancing team performance, and delivering exceptional customer experiences across industries. Strong problem-solving skills and attention to detail, coupled with a commitment to team development and success.
Overview
10
10
years of professional experience
Work History
Associate Coach
T-Mobile
06.2023 - 11.2024
- Provided real-time feedback, enhancing team performance by 20%
- Championed team development, increasing customer satisfaction and operational success
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making
Elite Account Expert
T-Mobile
06.2021 - 06.2023
- Delivered outstanding customer experience by effectively managing an influx of calls, consistently exceeding expectations in both service quality and efficiency.
- Fostered and deepened customer relationships, boosting team efficiency by 20%.
- Led coaching sessions for the Sprint to T-Mobile migration, reducing migration issues by 15%.
Operations Supervisor
US Army
05.2017 - 06.2020
- Directed administrative and logistical operations, implementing process improvements that increased unit efficiency and reduced resource waste.
- Enhanced team morale and cultivated a culture of continuous professional growth, resulting in higher engagement and productivity across the unit.
- Trained and mentored junior team members, fostering leadership skills, and preparing them for expanded responsibilities within the unit.
Information Technology Specialist
US Army
05.2015 - 05.2017
- Spearheaded IT automation projects, managing $20M in equipment.
- Pioneered technical solutions, safeguarding unit tech assets, and improving system performance.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
05-2021
Skills
- Customer Relationship Management
- Administrative and Logistic Operations
- Business Process Improvement
- Attention to Detail
- Leadership and Development
- Strategic Issue Resolution
Timeline
Associate Coach
T-Mobile
06.2023 - 11.2024
Elite Account Expert
T-Mobile
06.2021 - 06.2023
Operations Supervisor
US Army
05.2017 - 06.2020
Information Technology Specialist
US Army
05.2015 - 05.2017
Bachelor of Science - Computer Science
University of Maryland Global Campus
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