Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayshawndra Cook

Clarksville,Tennessee

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Delivery Courier

Amazon
07.2023 - Current
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Appointment Setter

Frontier Foundation and Crawl Space Repair
06.2022 - 07.2023
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Entered daily data in computer systems and documented office activities.
  • Addressed client inquiries and updated database information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Childcare Professional

Kids Stuff n More
05.2021 - 04.2022
  • Watching children from newborn ages up to 12 years old.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Crew Member

McDonalds
11.2018 - 12.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Crew Member

Zaxbys
10.2017 - 11.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.

Crew Member

Sonic
08.2016 - 09.2017
  • Worked well with teammates and accepted coaching from management team.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Bachelors in Science - Pre-Law

Austin Peay University
Clarksville, TN
05.2022

Associates in Science - Pre-Law

Austin Peay University
Clarksville, TN
05.2020

Skills

  • Appointment Scheduling
  • Customer Service
  • Employee Scheduling
  • Resolving Shipping and Delivery Problems
  • Accurate Documentation
  • Problem Resolution
  • Professional Relationships
  • Analytical Approach

Timeline

Delivery Courier

Amazon
07.2023 - Current

Appointment Setter

Frontier Foundation and Crawl Space Repair
06.2022 - 07.2023

Childcare Professional

Kids Stuff n More
05.2021 - 04.2022

Crew Member

McDonalds
11.2018 - 12.2019

Crew Member

Zaxbys
10.2017 - 11.2018

Crew Member

Sonic
08.2016 - 09.2017

Bachelors in Science - Pre-Law

Austin Peay University

Associates in Science - Pre-Law

Austin Peay University
Kayshawndra Cook