Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Delivery Courier
Amazon
07.2023 - Current
Followed company policies and procedures during shift.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Drove safely at all times to avoid accidents and harm.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Appointment Setter
Frontier Foundation and Crawl Space Repair
06.2022 - 07.2023
Acted as first point of contact and set appointments for prospective clients.
Set appointments with salespeople and potential customers.
Handled complaints and questions, and re-directed calls to other team members.
Answered phone calls and answered questions from potential customers.
Entered daily data in computer systems and documented office activities.
Addressed client inquiries and updated database information.
Routed incoming mail and messages to relevant personnel without delay.
Operated multi-line telephone system to answer and direct high volume of calls.
Childcare Professional
Kids Stuff n More
05.2021 - 04.2022
Watching children from newborn ages up to 12 years old.
Developed age-appropriate activities and crafts to engage children.
Maintained effective schedule balance between rest periods, active play, and instruction.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Crew Member
McDonalds
11.2018 - 12.2019
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Crew Member
Zaxbys
10.2017 - 11.2018
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Cleaned and maintained all areas of restaurant to promote clean image.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Sonic
08.2016 - 09.2017
Worked well with teammates and accepted coaching from management team.
Backed up servers by setting up trays and completing some food deliveries.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.