Ryan McGraw

• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Followed company policies and procedures during shift.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Drove safely at all times to avoid accidents and harm.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Ensured safe transportation of packages with careful handling and secure storage methods.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.

● SEL (socioemotional learning) centered group facilitations with youth between ages 8-17 years old

● Provides individual and group therapy to individuals across the lifespan - with a focus on adult clients [SEL (socioemotional learning) centered group facilitations with youth between ages 8-17 years old

● Supports coordination in the Wellness Program including oversight of internal/external referrals, universal screening and data reporting.

● Conducts forensic psychological assessments for asylum-seekers. (Periodic SDQ and general screenings)

● Supports academic interns in the Wellness Program – through or general team support.

Facilitates client psychoeducation sessions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Assisted development and implementation of new administrative procedures.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.