Summary
Overview
Work History
Education
Skills
Timeline
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Kourtney Richardson

Tallahassee,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Delivery Courier

Walmart Spark
11.2019 - Current
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.

Registrar

Capital Regional Hospital
01.2019 - 08.2020
  • Collected and processed co-payments and out-of-pocket charges using.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
  • Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.

Delivery Driver

Panera Bread
08.2018 - 01.2019
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.

Education

Diploma -

Amos P. Godby
06.2012

Full Specialist -

North Florida Cosmetology
02.2016

Private First Class (E3) -

Army National Guard
06.2020

Licensed Real Estate Agent -

Azure Tide Realty School
07.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Payment Processing
  • Data Collection
  • Building rapport

Timeline

Delivery Courier

Walmart Spark
11.2019 - Current

Registrar

Capital Regional Hospital
01.2019 - 08.2020

Delivery Driver

Panera Bread
08.2018 - 01.2019

Diploma -

Amos P. Godby

Full Specialist -

North Florida Cosmetology

Private First Class (E3) -

Army National Guard

Licensed Real Estate Agent -

Azure Tide Realty School

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Kourtney Richardson