Yollander Watie
Davenport,IA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Delivery Courier
Amazon Flex
Davenport, IA
11.2024 - Current
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Ensured timely delivery of packages to customers in accordance with company standards.
Customer Service Representative
Renewal By Anderson
Davenport, IA
01.2025 - 02.2025
- Answered customer inquiries via phone, email, and chat.
- Promoted available products and services to customers during service, account management and order calls.
- Provided exceptional customer service to ensure customer satisfaction.
Donor Support Technician
CSL Plasma
Davenport, IA
08.2022 - 12.2023
- Provided customer service to donors by answering inquiries and resolving issues in a timely manner.
- Assisted with the donation process, including verifying donor information and confirming donations were received.
Customer Service Representative
Mass Markets
Davenport, IA
09.2021 - 12.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Education
Google IT - IT Support
Concentra
Davenport, IA01-2024
Diplomia - Information Management
Hamilton Technical College
Davenport, IA11-2000
Skills
- Scheduling
- Professional telephone demeanor
- Account updating
- High-energy attitude
- CRM system proficiency
- Appointment scheduling
- Follow-up skills
References
References available upon request.
Timeline
Customer Service Representative
Renewal By Anderson
01.2025 - 02.2025
Delivery Courier
Amazon Flex
11.2024 - Current
Donor Support Technician
CSL Plasma
08.2022 - 12.2023
Customer Service Representative
Mass Markets
09.2021 - 12.2022
Google IT - IT Support
Concentra
Diplomia - Information Management
Hamilton Technical College
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