Dedicated Eligibility Specialist with a strong work-ethic, attention to detail, and the ability to complete tasks in a timely fashion with limited supervision working with The Department of Social Services. Able to work well in a fast-paced, team-oriented environment.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist, Level II
HRA NYC, S-15 Supplemental Security Income (SSI)
Brooklyn, NY
09.2022 - Current
Received/reviewed documents submitted by clients/applicants following agency guidelines, to determined eligibility for Snap Benefits.
Authorized statistical/financial changes in assistance/budgets, by reviewing information provided by clients/comparing actual payment file to ensure that Agency/eligibility requirements are met.
Conversed with clients from different cultures when needed providing high level of respect and patience with each interaction using tools to assist client's where english is a second language.
Eligibility Specialist, Level II
HRA NYC, Mailer and Match Action Program (MMAP)
Brooklyn, NY
06.2015 - 09.2022
Computed and determined the amount of financial assistance for SNAP benefits clients/participants should receive and verifying pertinent data for proper disbursements
Completed special projects such as HPD/NYCHA, Paris and Death matches on time with accuracy and efficiency.
Receive and review documents submitted by applicants/participants to ensure compliance with Agency guidelines and procedures to determine eligibility for SNAP benefits
Processed Periodic Mailers by utilizing SPOS Software when inputting applicant's information into agency's computer system.
Education
Associates of Applied Science - Secretarial Science
New York City College of Technology
Skills
Extremely proficient in SPOS/Classic POS, Angie
Able to multitask and prioritize
Strong analytical skills
Problem resolution
Recordkeeping and data input
Type 60-70 wpm
Timeline
Eligibility Specialist, Level II
HRA NYC, S-15 Supplemental Security Income (SSI)
09.2022 - Current
Eligibility Specialist, Level II
HRA NYC, Mailer and Match Action Program (MMAP)
06.2015 - 09.2022
Associates of Applied Science - Secretarial Science
Supervisor Of Office Machine Operations II at NYC Department of Social Services, HRASupervisor Of Office Machine Operations II at NYC Department of Social Services, HRA