LaTasha Lozo
Balch Springs
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
New York Life
01.2022 - Current
- Researched callers issues and or problems to find probable solutions
- Corrected and re-filed insurance claims
- Typed 45 WPM accurately
- Adhered to and participated in mandatory HIPPA privacy practices
- Updated patient member accounts accordingly
Customer Support Specialist
Alorica
07.2019 - 12.2021
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Elevated customer support experience by adopting customer-first approach in all interactions.
Collections Agent
CMI Group
06.2017 - 07.2019
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX05-2013
Skills
- Active listening
- Time management
- Problem resolution
- Critical thinking
- Data collection
- Live chat support
- Complaint handling
- Computer proficiency
Timeline
Customer Service Representative
New York Life
01.2022 - Current
Customer Support Specialist
Alorica
07.2019 - 12.2021
Collections Agent
CMI Group
06.2017 - 07.2019
High School Diploma -
West Mesquite High School
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