Kaysonia Epui
Sparks
Summary
Detail-oriented professional with extensive experience in customer service and financial auditing. Proven ability to resolve issues efficiently while maintaining accurate financial records. Strong skills in problem-solving, communication, and multitasking. Committed to delivering exceptional service and consistently exceeding expectations. Highly motivated and hardworking, with strong desire to apply knowledge and skills to drive business success.
Overview
1
1
Certification
Work History
Return Clerk
Vestis
Reno, NV
2023 - 2026
- Processed returns and exchanges according to company policies
- Supported team members in completing daily tasks quickly and efficiently.
- Followed company policies ad procedures related to returns processing.
- Performed data entry tasks accurately, entering information into the database system in a timely manner
- Utilized strong organizational skills to maintain accurate records of all returned merchandise.
Front Desk Supervisor
Days Inn Hotel
Reno, NV
2020 - 2026
- Managed front desk operations and provided exceptional customer service.
- Identified discrepancies in billing processes, improving accuracy in guest charges.
- Developed strong customer service and communication skills while managing a busy front desk.
- Trained new staff members on front desk procedures and best practices.
- Assisted guests with check-ins and check-outs, reservations, room changes.
- Demonstrated ability to troubleshoot problems quickly and efficiently.
- Performed daily administrative tasks such as data entry, answering phones, and responding to emails in a timely manner.
Night Auditor
The Row
Reno, NV
2000 - 2021
- Conducted nightly audits of financial transactions and reconciled discrepancies.
- Managed front desk operations, providing exceptional guest services during overnight shifts.
- Documented and communicated daily reports to management, highlighting critical operational issues.
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Audited daily guest ledger of hotel to verify and balance entries.
- Processed cashiering transactions accurately and efficiently while balancing accounts at the end of each shift.
Education
High School Diploma -
St. Anthony H.S
Wailuku, HI05-1988
Skills
- Workplace safety
- Microsoft office
- Shipping procedures
- Quality control
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Problem-solving
- Problem-solving abilities
- Adaptability and flexibility
- Phone etiquette
Certification
- Certified OSHA
- Certified CPR an First Aide
Timeline
Return Clerk
Vestis
2023 - 2026
Front Desk Supervisor
Days Inn Hotel
2020 - 2026
Night Auditor
The Row
2000 - 2021
High School Diploma -
St. Anthony H.S