Summary
Overview
Work History
Education
Skills
Timeline
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Kayte Mora

Antonito,CO

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills.

Professional with skills to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Eligibility Supervisor

Conejos County Department Of Social Services
10.2018 - Current
  • Enhanced client satisfaction with timely and accurate eligibility determinations through efficient case management.
  • Streamlined eligibility processes by implementing new software and training staff on its usage.
  • Reduced errors in eligibility decisions by regularly reviewing caseloads and providing feedback to staff members.
  • Created a positive work environment, fostering open communication and promoting teamwork among frontline workers.
  • Conducted ongoing training sessions for employees, ensuring up-to-date knowledge on policy changes and best practices in the field of eligibility determination.
  • Collaborated closely with other departments within the organization to ensure efficient coordination of services for clients needing additional support or information regarding their cases.
  • Managed a diverse team of 6 eligibility specialists, maintaining high levels of morale and job satisfaction despite challenging workloads.
  • Maintained detailed documentation on every case evaluated, safeguarding sensitive client information while adhering to confidentiality standards required by law or regulation.
  • Mentored new hires and junior staff members, sharing knowledge of best practices in eligibility supervision for their growth and success within the organization.
  • Complied with department, organization and government policies and procedures.

Eligibility Technician

Conejos County Department Of Social Services
11.2013 - 10.2018
  • Improved eligibility determination accuracy by implementing efficient data verification processes.
  • Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
  • Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
  • Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
  • Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
  • Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
  • Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Associate of Applied Science -

Pueblo Community College
Pueblo, CO
12.2013

Skills

  • Effective Communication
  • Customer Service
  • Delegation Skills
  • Case Management
  • Problem Solving
  • Leadership Abilities
  • Interpersonal Skills
  • Critical Thinking
  • Effective Communication Skills
  • Documentation and Reporting
  • Microsoft Office
  • Multitasking and Organization

Timeline

Eligibility Supervisor

Conejos County Department Of Social Services
10.2018 - Current

Eligibility Technician

Conejos County Department Of Social Services
11.2013 - 10.2018

Associate of Applied Science -

Pueblo Community College

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Kayte Mora