Cecilia Chavez
Salinas
Summary
Detail-oriented professional with over 14 years of experience in public assistance programs. Proven track record in eligibility determination and staff training, with a focus on problem-solving and fostering team collaboration to achieve compliance and operational excellence.
Overview
18
18
years of professional experience
Work History
Eligibility Supervisor
County of Monterey
Salinas
10.2011 - Current
- Reviewed applications for public assistance programs and determined eligibility criteria.
- Supervised eligibility staff, ensuring adherence to county regulations and enhancing overall compliance.
- Trained new employees on program guidelines and application procedures.
- Monitored case management systems for accuracy and timely processing of applications.
- Assisted clients with understanding their rights and responsibilities under the programs.
- Collaborated with other departments to effectively resolve complex eligibility cases, improving client outcomes.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Verified and updated account information to keep details current.
- Advised clients on the availability of additional community resources.
- Identified potential fraud or abuse in program applications through data analysis, safeguarding program integrity.
- Provided technical support to staff members responsible for determining eligibility.
- Documented activities related to processing applications accurately according to established guidelines.
- Maintained applicant records in accordance with agency policy and procedures.
- Analyzed reports generated from computer systems used by the agency for tracking applications.
- Responded promptly to inquiries from clients regarding their eligibility status.
Special Education Paraprofessional
La Guardia Elementary School
Gonzales
01.2010 - 10.2011
- Assisted teachers with instructional activities and classroom management.
- Supported students with special needs during daily lessons and activities.
- Monitored student behavior and provided guidance as needed.
- Implemented individualized education plans under teacher direction.
- Facilitated communication between students, teachers, and parents.
- Participated in professional development to enhance support strategies.
Substance Abuse Counselor
Phoenix House California
Chowchilla
09.2008 - 02.2010
- Facilitated group therapy discussions to promote peer support and recovery strategies.
- Conducted individual counseling sessions for clients with substance use disorders.
- Developed tailored treatment plans based on client assessments and needs.
- Educated clients on coping mechanisms and relapse prevention techniques.
- Maintained accurate client records and documentation in compliance with regulations.
- Led workshops on life skills to enhance client readiness for reintegration.
Education
Some College (No Degree) - Psychology
California State University, Fresno
Fresno, CASkills
- Eligibility determination
- Application review
- Fraud detection
- Policy implementation
- Medicaid
- Problem solving
- Staff supervision
- Interviewing
- Proficiency in Excel, Word
- Problem solving
- Team collaboration
- Effective communication
- Bilingual communication
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Eligibility Supervisor
County of Monterey
10.2011 - Current
Special Education Paraprofessional
La Guardia Elementary School
01.2010 - 10.2011
Substance Abuse Counselor
Phoenix House California
09.2008 - 02.2010
Some College (No Degree) - Psychology
California State University, Fresno