Kaytelyn Cruts
Colorado Springs,USA
Summary
Detail-oriented individual with exceptional communication and project management skills, equipped with strong problem-solving abilities, and willingness to learn. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm!
Overview
15
15
years of professional experience
Work History
Assistant Ranger Supervisor
City of Colorado Springs
05.2017 - 10.2024
- Responsible for supervising ranger team on the Pikes Peak Highway, including interviewing, hiring, training, and assisting with professional development
- Communicated with multiple agencies to ensure collaborative success
- Maintained reports, performed all opening and closing duties including preparing daily deposits
- Performed complex cash register functions in accordance with policies and procedures
- Assisted with special events including obtaining donations and all operational needs for successful events
- Assessed situation, used quick and reasonable judgment and resolved problems diplomatically.
- Provided exceptional customer service at information desks, addressing inquiries about park resources and amenities promptly and accurately.
- Facilitated effective communication between field personnel during emergency situations using radio equipment according to established protocols.
- Managed daily operations at entrance stations during peak seasons, ensuring efficient processing of vehicle admissions while maintaining a welcoming atmosphere.
- Conducted routine patrols to monitor visitor activities as well as identify potential hazards or areas requiring attention from maintenance personnel.
- Supported emergency response situations, providing first aid assistance when necessary.
Tour Guide
Manitou Springs Adventures
12.2017 - 03.2020
- Maintain daily vehicle logs, pre-trip records and preventative maintenance
- Provide excellent customer service while touring various locations throughout the El Paso County area, including Pikes Peak and Cripple Creek
- Ensure passenger safety and provide interpretive information throughout
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Visitor Services Technician
Colorado Parks and Wildlife
05.2016 - 09.2017
- Maintain fluidity of park office; issue passes, permits, and merchandise, and perform all opening or closing duties
- Responsible for greeting customers, keeping front tidy and presentable, stocking informational brochures, recording emergency radio traffic, and consistently providing accurate information to visitors
- Operating cash register and balancing register daily, counting money and preparing bank deposits
Member Services Specialist
USAA
04.2014 - 01.2016
- Responsible for answering incoming calls to issue, service and maintain home, auto and property insurance policies
- Assist customers with coverage and billing questions, and create helpful aids for colleagues to use when learning new information
- Licensed insurance agent in 22 states
Team Lead - Customer Service Representative
Xerox
04.2012 - 09.2013
- Answering inbound customer service and basic technical support questions for Verizon Wireless prepaid customers
- Floor support aid helping supervisors answer other co-workers' questions, provided support for teammates who needed help advancing, and stood in for supervisor when they were out
Supervisor
The UPS Store
06.2009 - 04.2012
- Responsible for providing great customer service while packing and shipping packages, and providing an array of document services including faxing, copying, scanning and filing
- Full responsibility of 100+ personal mailboxes
- Perform opening and closing duties, assign tasks to other employees, and follow up on job duties
- Other duties include money management, stocking, and inventory, among others
Education
High School Diploma -
Coronado High School
Colorado Springs, COSkills
- Adaptive decision making
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Team development
Timeline
Tour Guide
Manitou Springs Adventures
12.2017 - 03.2020
Assistant Ranger Supervisor
City of Colorado Springs
05.2017 - 10.2024
Visitor Services Technician
Colorado Parks and Wildlife
05.2016 - 09.2017
Member Services Specialist
USAA
04.2014 - 01.2016
Team Lead - Customer Service Representative
Xerox
04.2012 - 09.2013
Supervisor
The UPS Store
06.2009 - 04.2012
High School Diploma -
Coronado High School
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