Kaythryn Hunter
NOLENSVILLE,Tennessee
Summary
Dynamic customer service professional with a proven track record at Thomas Wilson Group, LLC, excelling in client retention and relationship management. Skilled in sales and product knowledge, I effectively closed new insurance policies while enhancing customer experiences through exceptional communication and organization. Committed to fostering loyalty and driving business growth.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Thomas Wilson Group, LLC
05.2007 - Current
- Fostered long-term relationships with customers to expand the client base and increase policy renewals.
- Closed sales on new insurance policies by presenting coverage options clearly and effectively.
- Served as subject matter expert on non-standard coverage, property damage, and collision policies.
- Ensured accurate completion of insurance applications and obtained underwriting approvals.
- Supported daily operations by maintaining records, tracking data, and improving internal communication.
Sales Associate / Brand Stylist
Nat and Kat
03.2021 - 10.2025
- Promoted business on social media platforms to increase brand awareness and drive sales.
- Cultivated a loyal customer base by providing exceptional service and personalized recommendations.
- Represented boutique brand and aesthetic through product knowledge and presentation.
- Anticipated customer needs and created a positive shopping experience through
Front Desk Receptionist
Burn Boot Camp
01.2022 - 05.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling using management software to optimize staff availability and client needs.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming environment.
Education
Bachelor of Science - Consumer Science
University of Tennessee, Martin TN
Martin, TN05-2004
Skills
- Customer Relationship Management
- Sales & Client Retention
- Product Knowledge & Demonstration
- Communication & Interpersonal Skills
- Scheduling & Administrative Support
- CRM & Data Entry
- Cash Handling & POS Systems
- Organization & Time Management
Timeline
Front Desk Receptionist
Burn Boot Camp
01.2022 - 05.2023
Sales Associate / Brand Stylist
Nat and Kat
03.2021 - 10.2025
Customer Service Representative
Thomas Wilson Group, LLC
05.2007 - Current
Bachelor of Science - Consumer Science
University of Tennessee, Martin TN